@AppleSupport@Apple please make this right. I’m begging you. I love Apple products. I won’t ever switch, but I’m so beyond disappointed. I’m sad and frustrated. 🙁
Hey @Apple, my husbands phone has been in your possession since Oct 23 2023. A phone that we still have an active phone plan on but cannot use because ya know, you have it still. This is bonkers - we have no replacement phone or even a damn loaner phone. ITS BEEN A MONTH, hello??
Every Apple support agent has a different answer, and half the time they want to talk to my husband. WHO DOESN’T HAVE HIS PHONE AND IS DRIVING LOADED TRUCKS AROUND THE USA. make it make sense. Except Katherine from @AppleSupport, she is lovely but I haven’t heard back from her.