John

[John @jrandone12]

@RonReid97515925 @Honeywell_Home I’m able to communicate to the thermostat but the app is not updating any changes/data from the thermostat. This has been an issue for over 24 hours.

[John @jrandone12]

@Honeywell_Home the status update on the Resideo page notes that all services are running normally, however, I’m still experiencing the same problem from this morning whereby the app is not updating the data from the thermostat.

[Ron Reid @RonReid97515925]

@jrandone12 @Honeywell_Home It’s 0630 ET on February 14 and my system is still NOT operational. Any updates?

[John @jrandone12]

@Honeywell_Home TCC is not connecting. Is there anyone that can help.

[John @jrandone12]

@KenWill1007 @Honeywell_Home I’m unable to connect to my thermostat via TCC. There’s no problem with my internet connection. Can someone help ?

[John @jrandone12]

@nhseacoast1 @Honeywell_Home We are fast approaching 20+ hours and still no connection and no communication from Honeywell !!

[John @jrandone12]

@nhseacoast1 @Honeywell_Home We are fast approaching 20+ hours and still no connection and no communication from Honeywell !!

[John @jrandone12]

@Honeywell_Home It’s now 19 hours since I was able to connect and still no progress and worse now response from Honeywell.

[John @jrandone12]

@Honeywell_Home It’s been over 15 hours and I’m still unable to connect via TCC. Could someone at least provide an ETA on when this issue will@be resolved ?

[John @jrandone12]

@NeidichDneidich @Honeywell_Home I suppose no one at Honeywell is around to help

[John @jrandone12]

@Honeywell_Home is there a problem with total connect comfort ? I’m unable to access the website on my phone and on my lap top.

[John @jrandone12]

@spanky1049 @Honeywell_Home The Resideo website says that TCC is operational however I’m not able to access TCC.

[John @jrandone12]

@spanky1049 @Honeywell_Home I’m having the same problem

[John @jrandone12]

@Honeywell_Home This continues to be a problem. It’s extremely slow and takes several attempts before I’m able to connect to the app. I also get false messages/change failure notifications. Eventually it sincs up but I’m never quite sure if it’s accurate.

[John @jrandone12]

@Honeywell_Home The phone app has been unreliable and performing poorly over the past few years and specifically over the past few weeks. It continues to erroneously display the actual reading on the thermostat and if in fact the boiler is on or off.

[John @jrandone12]

@Honeywell_Home TCC is consistently going down, usually in the early morning.

[John @jrandone12]

@Honeywell_Home This is everyday now

[John @jrandone12]

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[John @jrandone12]

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[John @jrandone12]

@Honeywell_Home This is so frustrating. There’s no connection for the past week !!! Not even intermittent Can’t Honeywell let us know the schedule when they are performing their maintenance? This has been going on for to long.