Juliet Sigmann

All opinions are my own.

[Juliet Sigmann @jsigmann]

Let’s go Aidan!!! Kicking off first game of summer ball. ⚾️⚾️

[Scorpions Baseball @OrlandoScorps]

2027 Scorpions pitching rotation for the PS palm beach classic.

[Aidan Giedrys @aidan_giedrys]

Roger Dean Marlins 6
5:20

[Aidan Giedrys @aidan_giedrys]

Ramping up for summer
@JoeyMarkus @sethlovell2552 @baseball_creek @OrlandoScorps

[Spruce Creek Baseball @baseball_creek]

Big week ahead , looking forward to playing 3 big time programs and seeing what we’re made of.
#CreekDogs

[Aidan Giedrys @aidan_giedrys]

Win vs Creekside to start the year.
3 IP
3 K
1 BB
1 H
@baseball_creek @OrlandoScorps @JoeyMarkus @sethlovell2552 @BUncommitted

[Aidan Giedrys @aidan_giedrys]

First preseason appearance v Tocoi Creek.
2 IP
2 K
0 R
1 H
@baseball_creek @OrlandoScorps @JoeyMarkus @sethlovell2552

[Spruce Creek Baseball @baseball_creek]

CreekDog

[Prep Baseball Florida @PrepBaseballFL]

Aidan Giedrys ‘27 (FL)

FB: 85-86 (1974) | 16 IVB, 6 HM
CB: 75-76 (2082)
CH: 80 (1293)

@OrlandoScorps | @PB_Uncommitted

[Juliet Sigmann @jsigmann]

Rosetta Stone Partners with the Choctaw Nation of Oklahoma to Preserve and Protect its Language and Culture https://t.co/kCILDZHyfg

This partnership is a reminder of why language matters so deeply. Language carries history, identity, and love across generations. ♥️♥️

[Aidan Giedrys @aidan_giedrys]

Outing vs. Deltona
09/24/25
1 IP
2 K
0 H
0 BB
11 Pitches
@OrlandoScorps @baseball_creek @JoeyMarkus @sethlovell2552

[Aidan Giedrys @aidan_giedrys]

Great weekend at Georgia Southern.
2 IP
2 K
0 H
@baseball_creek @JoeyMarkus @sethlovell2552 @OrlandoScorps @johnny_goodrich

[Juliet Sigmann @jsigmann]

92 callers in queue. One frazzled agent.
Zero help from a legacy system.
Still hitting too close to home for retail teams, especially during peak season.
https://t.co/m9f5CtVLsH

[Juliet Sigmann @jsigmann]

We’re gearing up for CCW Las Vegas and our team’s setting time aside to meet with leaders who are rethinking what modern support should actually look like.

Want to connect while we're there? Book time with the team: https://t.co/DEK0KqG3VQ

#CCWVegas

[Juliet Sigmann @jsigmann]

Customer data is everywhere... until customer support picks up the phone.

Brands use behavioral data to target ads, personalize emails, and tailor upsell offers.
But when a customer has a problem? It’s: “Can I have your name and account number again?”

What if we used that…

[Juliet Sigmann @jsigmann]

48% of contact center leaders say automating simple, repeatable tasks is the top opportunity to reduce agent burnout.*

That tracks.

Burnout isn’t just about long shifts, it’s cognitive fatigue from doing the same low-value task 80 times a day:

❌ Rewriting call summaries.
❌…

[Juliet Sigmann @jsigmann]

AI can’t deliver value if the architecture underneath it isn’t ready.

Most contact center leaders aren’t struggling with AI adoption, they’re struggling with systems that weren’t built to support it.

We keep hearing: “AI will transform CX.”

But here’s the reality for a lot…

[Juliet Sigmann @jsigmann]

You walk into a store. You’ve got a question.
And no one’s around to help.

You go on their app, no luck there either.
Just an aggravating little 'Contact Us' form that sends you spiraling back to 2005.

It still happens. And it’s rarely about lazy or unmotivated staff.
It’s a…

[Juliet Sigmann @jsigmann]

AI isn’t just for agents.

Supervisors spend too much time buried in dashboards and spreadsheets, trying to figure out where things are breaking.

But what if your system flagged queue spikes before your team even noticed them?

That’s what modern AI should do; not just report,…

[Juliet Sigmann @jsigmann]

We’ve all been there: chatbot, then agent, then... start over.

It’s not just the mediocre bot that breaks the experience.
It’s the handoff.

This post from UJET digs into where most AI strategies fall short and what to fix first to actually… https://t.co/a0xfSA7K8y