JSR

The Journal of Service Research (JSR) is a top scholarly journal of the interdisciplinary, international services research community.

[JSR @JSR_Updates]

Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
– Timothy Keiningham, Lerzan Aksoy, Alexander Buoye, An Yan, Forrest V. Morgeson, III, Gina Woodall, Bart Larivière
https://t.co/p2ydoE8v7M

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Customer-Perceived Innovation: Considerations for Financial Performance and Methodological Approaches
– Anders Gustafsson, Tohid Ghanbarpour
https://t.co/1XX9Q5hHuV

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Company Innovativeness — A Radically New Perspective on an Old Concept
– Werner H. Kunz
https://t.co/WK3laLZ29M

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Perceiving Innovation: Unveiling the Impact on Market Performance
– Tor W. Andreassen
https://t.co/VB0XhKYgLe

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Optimizing Service Productivity With Substitutable and Limited Resources
– Jens Hogreve, Alexander Hübner, Mirjam Dobmeier
https://t.co/jDUR8ZqEE0

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Interview with the 2023 JSR Best Article Authors –
We spoke with the authors to discuss the critical role of Corporate Digital Responsibility (CDR) in today’s society and explore strategies companies can implement to achieve this. https://t.co/gn8ldVsWsa

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Corporate Digital Responsibility in Service Firms and Their Ecosystems
– by Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit
https://t.co/IkFdEy4qTl

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Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals.
– Edlira Shehu, Besarta Veseli, Michel Clement, Karen Page Winterich
https://t.co/KzuHNfUufD

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Reductions in Customer Commitment: An Empirical Study on Pure Downgrade versus Hybrid Downgrade.
– Chenxi Zhou, Liming Lin, Zhaoyang Guo, Juncai Jiang
https://t.co/BBm0Ku37yq

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A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer
Mistreatment
– Fu Yang, Zihan Zhou, Xiaoyu Huang
https://t.co/gZdT4uD7fZ

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Call for paper for a Special Issue in the Journal of Service Research on Organizational Frontlines. Guest Editors: Arnold T, Brady M, Brown T & Singh J.
Full paper submission deadline: April 30, 2025
Workshop submission deadline: December 2, 2024
https://t.co/2cQrVTwf8o

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It Never Ends: Vulnerable Consumers' Experiences of Persistent Liminality and Resource (Mis)Integration.
– Deirdre O’Loughlin, Johanna Gummerus, Carol Kelleher
https://t.co/yefT4aCxrb

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Development and Validation of a Service Captivity Scale.
– Steven W. Rayburn, Suzanne C. Makarem, Mayoor Mohan, Todd J. Arnold, Yamile C.
Jackson
https://t.co/VMOyL0mGgY

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How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone.
– Helena Nguyen, Markus Groth, Anya Johnson
https://t.co/Kwnahf5hCB

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Best JSR Article 2023 –
The Best JSR Article 2023 is
Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit (2023),
Corporate Digital Responsibility in Service Firms and Their Ecosystems. More here. https://t.co/j9Zx00hWz4

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Consumers' Intentions to Spread Negative Word of Mouth About Dynamic Pricing for Services: Role of Confusion and Unfairness Perceptions.
– Silke Bambauer-Sachse, Ashley Young
https://t.co/IAZKxX8xd7

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Micro-Level Mechanisms to Support Value Co-Creation for Design of Digital Services.
– Tuure Tuunanen, Juuli Lumivalo, Tero Vartiainen, Yixin Zhang, Michael D. Myers
https://t.co/Zn0tlE0t3e

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Organization Architecture Configurations for Successful Servitization
– Nima Heirati, Alexander Leischnig, Stephan C. Henneberg
https://t.co/iC9tv1Z0KJ

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Gamification Myopia: Satiation Effects in Gamified Activities.
– Hammedi, Wafa, Thomas Leclercq, and Nadia Steils.
https://t.co/xcUaMn1enU

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The Role of Customer Relationship Vulnerability in Service Recovery.
– Cenophat, Sadrac, Martin Eisend, Tomás Bayón, and Alexander Haas
https://t.co/81OVUhMkL7