Jennifer Susinski

Boston transplant in London. Views expressed are my own and do not represent the views of SimpliVity.

[Jennifer Susinski @jsusinski]

@Walmart I thought the customer service experience could not get any worse than when in your store but after three days of online nonsense you have proved me wrong! #youarenotcustomerfirst

[Jennifer Susinski @jsusinski]

@douglehman @dangable Thank you!

[Jennifer Susinski @jsusinski]

We are thrilled to be a 2022 Influitive BAMMIE Award Finalist for Best "Out-of-the-Box" Initiative 🎉🙌!

Special thanks to our community members for making this all possible!

Check out Influitive's blog post for the full list of #BAMMIES22 finalists: https://t.co/BTxHA5dkY6

[Jennifer Susinski @jsusinski]

@Gap I have 😁

[Jennifer Susinski @jsusinski]

@Gap why would you put blockers on your website not allowing people to send gifts to countries outside of their ip address?!

[Jennifer Susinski @jsusinski]

Curious to learn how the world’s most customer-obsessed brands nurture their customers into loyal advocates?

Read Influitive's 2021 BAMMIES ebook, which covers 15 award-winning #customeradvocacy success stories with tactics you can apply today! https://t.co/zaKV4A7atH

[Jennifer Susinski @jsusinski]

The value of #customeradvocacy and #employeeadvocacy stands on their own. However, when they happen together and in support of each other, they have a multiplier effect.

Learn more in this blog article from Influitive's CMO, Dan Cote: https://t.co/wik0v4ZTUq

[Jennifer Susinski @jsusinski]

"A #customeradvocacy program can help every single department in an organization. You need to be creative enough to show them how, and that’s what part of our job is."

Learn more by reading Influitive's Q&A blog with Jamf's Jeni Asaba https://t.co/AxIq6TuYeG

[Jennifer Susinski @jsusinski]

@Cassie7_IT See you there

[Jennifer Susinski @jsusinski]

"If you’re a large mid-market or enterprise company, you’re going to need a #customermarketing team that is commensurate in size to what you’re doing for #demandgeneration."

Learn more by reading Influitive's Q&A blog with Forrester's Laura Ramos https://t.co/bHo9hhMMta

[Jennifer Susinski @jsusinski]

"Ultimately, #developermarketing is about building and fostering symbiotic relationships."

In this event recap from the Developer Marketing Summit, learn how RingCentral's Mike Stowe sets up his developer marketing team for success. https://t.co/jHHo6CUP5D

[Jennifer Susinski @jsusinski]

.@LookersLR I am baffled at the horrible level of customer service your Chelmsford Land Rover branch offers! A complete disgrace…who knew it could be so hard to drop over 100k on a vehicle. #notcustomerfirst #totalfail

[Jennifer Susinski @jsusinski]

.@LookersGroup I am baffled at the horrible level of customer service your Chelmsford Land Rover branch offers! A complete disgrace…who knew it could be so hard to drop over 100k on a vehicle. #notcustomerfirst #totalfail

[Jennifer Susinski @jsusinski]

The most important way to build trust with your customers is to give them something they value, consistently and (often) selflessly.

Read on as HPE's Jennifer Susinski & UserTesting's Lauren Turner share their tips for offering value to your custom https://t.co/NZHUB35itj

[Jennifer Susinski @jsusinski]

April showers brought rich content, enticing discussions and over 15,000 new members to all Influitive customer programs. With it came nearly $16 million in generated ROI.

Read on to dig into the data and real-life examples. https://t.co/lZ2UKdFEA6

[Jennifer Susinski @jsusinski]

How can you deliver a world-class CX to your community members? Let them shine!

In this 1 hr session, Wiley's Nicole Dingley & Jessica Mitchell share their six keys to success which led to $850K in referral revenue and 30% community growth in 2020. https://t.co/c7Puvo99oa

[Jennifer Susinski @jsusinski]

#CustomerAdvocacy programs can cultivate community, but not all communities have advocates or aren't involving them enough.

Through the lens of Influitive customers, here's how advocates can supercharge communities. https://t.co/aEjDG1RG4L

[Jennifer Susinski @jsusinski]

Spring has sprung and Influitive customer programs continue to deliver creative campaigns, innovative recruitment strategies and buzzing community discussions this past month. 🌷

Read on to dig into March’s data and real-life examples. https://t.co/gmBHbLPRu9

[Jennifer Susinski @jsusinski]

Customer Advocacy Essentials Giveaway #giveaway #win https://t.co/ihmY1Ijxdk

[Jennifer Susinski @jsusinski]

How @PowerDMS got noticed on Google and generated $410,000 in opportunities via @readupshot https://t.co/DQtf43Okbn