Julia

I have red hair, a dog and i love chocolate and wine. There's probably more.

[Julia @julia7red]

@FAANews glad you have a Twitter handle...could be useful to announce grounding of all domestic flights, right? Thoughts?

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403 I can do this all day until I get some help. 40 mins on hold...15 calls now

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403; what does it take to get a simple primary account name switched?

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403; I spoke with Erica on 12/4 and she claimed it could all be switched from primary account holder to my account by just resetting email address and password...this obviously didn't work. Interaction #: 1772728

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403...having to resort to this method is disappointing but I am doing so because no one will communicate accurately with me.

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403; explained the situation with John, asked to speak with supervisor instead of him speaking with supervisor alone...on hold now for 36 minutes

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403...now I am on the phone with John who said my GOVT id (state of CA Driver's license is not valid?) was invalid and the documents had been rejected again

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403...no response though claims that an email was sent on 12/7 once again rejecting documentation despite notes by Archer

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403; spoke with Archer on 12/4 who told me nothing had been submitted previously; asked me to resubmit documents and we were immediately rejected claiming mismatch...Archer took notes describing company, retirement, etc....

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403; spoke with Miguel on 12/3 OEML-88355 promised to resubmit documentation never happened as was explained in my next call on 12/4

[Julia @julia7red]

@netsolcares ACR-6786; OEML-90084; Interaction no. I-1774403...spoke with Clarice 12/3 (who would NOT transfer me and told me to call back and speak with someone with more expertise)

[Julia @julia7red]

@netsolcares ACR-6786: still waiting on hold for a supervisor going on 31 minutes

[Julia @julia7red]

@netsolcares ACR-6786: primary contact for our domain retired, and in a document notarized that we provided we document this action along with my role as VP of the parent company. I have submitted my ID. What more does your 'back office' team need? Never got an email on 7 Dec

[Julia @julia7red]

@netsolcares here's the situation in reference to APC # ACR-6786: the business was closed and the parent company took over the domain, therefore the address on the required document of a utility bill is under the parent company's name.

[Julia @julia7red]

@netsolcares still waiting for supervisor

[Julia @julia7red]

@netsolcares I am on the phone now with "John" case #: OEML 90084. In reference to previous interaction number: I-1774403

[Julia @julia7red]

center say. Thank you.

[Julia @julia7red]

@netsolcares just trying to switch the primary account holder...since may 2021...called 12 times, would you like a list of the customer service names and interaction/ticket/case #'s? How about the number of times I have submitted the correct documentation only to be denied by

[Julia @julia7red]

with someone else and "they may have the expertise to help". I have followed your instructions, I have been patient in waiting for action to occur and I have nothing. I would appreciate an honest response and assistance with my 'simple issue' as your support and knowledge