Julie

[Julie @juliesmac]

@parcelforce So when I sent a private message they came back with we can't deal with this contact the claims dept. What a waste of time

[Julie @juliesmac]

@parcelforce As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. Wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@parcelforceuk As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer serv rep about my item🤬

[Julie @juliesmac]

@parcelforceuk As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. Wasn't even pointed out while I was talking to your customer serv rep about my item🤬

[Julie @juliesmac]

@parcelforce As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@parcelforce As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@parcelforce As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@parcelforce As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@parcelforce As long as your items aren't damaged in transit defo recommend them 🙄 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@parcelforce As long as your items are not damaged by them in transit 🤬 whoever imagined a courier service that don't actually cover your item even if it's damaged in their care. This wasn't even pointed out while I was talking to your customer service rep about my item🤬

[Julie @juliesmac]

@mybagonline Can you please tell me whether this is faulty goods or not? A strap coming away from a bag?

[Julie @juliesmac]

@MyBag_CS As I've just said Jade via private message you haven't actually resolved anything you have also told me I will need to wait. I will never purchase from this company again. Appalling way to treat customer's regarding your faulty goods. Disappointing, I thought you wanted to help

[Julie @juliesmac]

@MyBag_CS Jade got in touch yesterday asking for my details. I've replied and now waiting a response

[Julie @juliesmac]

@MyBag_CS Sent and still waiting ...

[Julie @juliesmac]

@MyBag_CS Still waiting ...

[Julie @juliesmac]

@MyBag_CS Yet another holding message
I am sorry for the inconvenience this has caused
Kindly note that this is still with our Customer Relations Team as they haven't responded to your case since this has been raised to chase for feedback. As soon as they have resolved this, they will ..

[Julie @juliesmac]

@mybagonline I've done this via insta. We'll see if it takes 3-5 days to respond

[Julie @juliesmac]

@mybagonline I can't send you a private message because I'm not verified 🤷‍♀️

[Julie @juliesmac]

@mybagonline Via messaged on my account page

[Julie @juliesmac]

@mybagonline I keep having to submit a message then get told that someone will get back to me in 3-5 days - that's about 5 times now. Is that going to happen again?