@fidelitybankplc,
It's disappointing that a failed transaction can be debited immediately, yet it takes over a month to reverse the funds despite following the proper complaint process.
I would appreciate your urgent attention to this matter and a prompt resolution.
@fidelitybankplc, this is becoming very frustrating.
My account was debited for a failed transaction over a month ago, and the reversal is still outstanding. I visited the bank, lodged a formal complaint, and was even given a date for the reversal, but that date has passed withou
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