Julie

[Julie @julzak81]

@HighwaysWMIDS Thanks

[Julie @julzak81]

@HighwaysWMIDS any idea what’s happening on the M6 around J2/3?

[Julie @julzak81]

@JohnLewisRetail Honestly shocked by the poor customer service. Had to get replacement flowers for MIL for MD were dreadful. They’ve just been delivered to me, not her. Now been talking to a lovely, but ultimately not super helpful agent for over 20 mins.

[Julie @julzak81]

@nxcoventry Absolutely not your fault, but this is ridiculous and basically makes the bus unusable all weekend for someone disabled who cannot possibly get all the way to the H&H.

[Julie @julzak81]

@premierinn what’s the point in this leaflet saying there are cellular blankets available when staff say that has never, ever been the case ?

[Julie @julzak81]

@AvantiWestCoast Station staff sorted me. Thank you

[Julie @julzak81]

@AvantiWestCoast To get from Preston to Motherwell today, after having to stay here last night, can I just go to Glasgow? I don’t want to wait until 10.47 for the first direct. I’m assuming no TPE ticket acceptance today so Avanti to Glasgow then bus would be better for me

[Julie @julzak81]

@AvantiWestCoast But you have no trains to Motherwell this morning.
This is pointless. The issues yesterday weren’t avantis fault but the handling of it has been dire. Especially for your vulnerable customers

[Julie @julzak81]

@AvantiWestCoast I was told yesterday at Preston just to turn up this morning and we could be on any Avanti service north but they couldn’t guarantee Scot rail ticket acceptance.

[Julie @julzak81]

@AvantiWestCoast Which is not remotely what was said yesterday. Appalling service.

[Julie @julzak81]

@AvantiWestCoast This is really appalling service. Yesterday 4 trains. None of the disabled assistance turn up. Travelling with a baby and now I have to stay here for more hours rather than just go to Glasgow and make my own way from there despite being told any Avanti route would be valid today

[Julie @julzak81]

@AvantiWestCoast So I have to stay in Preston until 10.47?

[Julie @julzak81]

@AvantiWestCoast I was travelling from Coventry to Motherwell yesterday. Avanti advance. Just want to get to Glasgow or Edinburgh and I’ll get myself to Motherwell from there at this point

[Julie @julzak81]

@AvantiWestCoast Thank you for letting me know

[Julie @julzak81]

@AvantiWestCoast Seriously let down this morning. Booked passenger assist at Cov for the 10.35 to Motherwell. Checked in to the office. Checked in with staff on the platform & was assured they’d come and help. Only on train thanks to a fellow passenger. Also in pain due to rush

[Julie @julzak81]

@AvantiWestCoast But you can’t get north of Carlisle yet anyway? This is a horrific way to treat a disabled passenger travelling with a small child.

[Julie @julzak81]

@AvantiWestCoast I’ve now been kicked off another train at Preston. There’s no communication, no one telling us what’s happening. Are there buses planned? Can I travel from here tomorrow? I’m in pain and have a toddler and it’s just hellish

[Julie @julzak81]

@AvantiWestCoast Thank you

[Julie @julzak81]

@AvantiWestCoast I’m now on another train from Crewe to Manchester. Get into Manchester at 13.19 on the transport for wales train. I don’t know what carriage I’m in but apparently I’ll come into platform 10. Please can you have someone to assist me

[Julie @julzak81]

@AvantiWestCoast We’ve been advised on this to get off at Crewe for the 13.10 to Edinburgh - is this correct?

[Julie @julzak81]

@AvantiWestCoast We’ve now been kicked off at Stafford. With the help of another passenger I’m on the 1150 to Manchester, as advised. Please tell me how I get help at Manchester as this is extremely distressing