Junaid Misbah

A Son, Husband, Father and Resiliency Management Professional.

[Junaid Misbah @junaidmisbah]

@amazonIN @AmazonHelp - You guys have been lacking professionalism and unbiased investigation. Your seller #authorisedsellerin has been cunning and following unfair business practices. Considering your team has been ignoring my requests, I'm compelled to take legal action against this. @samirkumar @ajassy @AmitAgarwal - This is for your visibility. Your teams are ruining your reputation and lacks professionalism.

[Junaid Misbah @junaidmisbah]

@AmazonIN @AmazonHelp - Escalated to Executive Customer Relations Team - and still being ignored. No response for the past 10 days.

This is not just poor support. This is complete lack of accountability at the highest level.
Product picked up ✔️
CCTV proof shared ✔️
Refund processed ❌

Who owns this failure? Pickup was done on 30th March by the same guys who had earlier delivered on 24th March.

Order #407-4090763-8530769
#AmazonFail #CustomerExperience
Requesting leadership intervention here -
@ajassy @AmitAgarwal @samirkumar

@consaff @jagograhakjago

[Junaid Misbah @junaidmisbah]

It’s biased judgement. Your seller is acting fraudulently. He has got the oven picked up from my apartment and denies reaching his warehouse. As a customer, my responsibility was to hand it over to the pickup guys which I did. So now you sought out between you and the seller. CCTV evidence attached in the post.

[Junaid Misbah @junaidmisbah]

@AmazonHelp Your ECR team is acting weird. they havent responded since 24 April..

[Junaid Misbah @junaidmisbah]

In the link which you shared, Pooja connected with me and she said someone will get back to me., that's it.. and she disconnects.. this shows your lacking the accountability.. Your seller #authorisedsellerin is following unethical and unfair business practices. Guys who delivered it on 24 March, came to pick up on 30 March and i have CCTV screenshots of them coming empty handed and returning with the oven. Now if the person who picked up is fraud or your seller is fraud, its upto you to investigate. Why I have been made to wait for your unaccountible mechanism..

[Junaid Misbah @junaidmisbah]

@AmazonHelp @amazonIN Surprisingly, there's no email from your team nor any messages. Below is the screenshot for reference.

[Junaid Misbah @junaidmisbah]

Team - It's been 48 hours since my post to your team and no one has responded so far.
Requesting leadership intervention here -
@ajassy @AmitAgarwal @samirkumar. Team has been ignorant and incompetent while taking care of this issue. I need unbiased investigation on this incident.

[Junaid Misbah @junaidmisbah]

@AmazonHelp @AmazonHelp - As requested, I have filled in the details.

[Junaid Misbah @junaidmisbah]

@AmazonHelp As I mentioned earlier, I have already sent a follow up but you guys lack a sense of accountability.

[Junaid Misbah @junaidmisbah]

@AmazonHelp It’s not going anywhere., your team is not justifying nor asking me to provide anything? I have provided everything possible to aid you in seamless investigation..

[Junaid Misbah @junaidmisbah]

@AmazonIN @AmazonHelp @AmitAgarwal

This is completely outrageous and unacceptable.

Order #407-4090763-8530769

- Wrong model delivered
- False delivery attempt marked
- Item picked up by seller on 30 March 2026 (although I was not given return receipt, I had confirmed multiple times on your app)
- 6 days later, seller is openly lying and denying the pickup
- A-to-Z claim wrongly denied
- Now absurdly demanding I return a product already picked up weeks ago

This shows blatant seller protection, gross negligence, and total disregard for customer rights.

I demand immediate reversal of the denied A-to-Z claim and full refund within 48 hours.**

If you fail to resolve this, I will file a consumer court complaint and issue a legal notice without further notice.
#AmazonFail #ConsumerRights

[Junaid Misbah @junaidmisbah]

Team what is this? You guys get the product picked up but don’t give return receipt, luckily I had CCTV footage proving it is picked up. And now you don’t want to process the refund. Is this the way you guys work? I’m been cooperating by sharing all the necessary information but you guys blatantly deny refund. What more do you require?

[Junaid Misbah @junaidmisbah]

@AmazonHelp Done., I have updated the form with relevant details and questions to clarify.

[Junaid Misbah @junaidmisbah]

Done, ask your team to clarify below pointers to me -

1. Why did the seller ship different model to me in the first place?
2. Why doesn't your app - Order details page update accordingly that the oven is requested for replacement or refund?
3. Why didn't the seller acknowledge that he hasn't received the product very next day when I informed him on the amazon app on March 30?
4. Why did the seller take 6 days to provide an update? And why was he asking me to contact you guys for the same?
5. After sharing the screenshots, your team is blatantly stating that on March 30th, they were at my doorsteps to deliver replacement. But the actual story is they came and picked up the oven.
6. Now, your team is stating that they were at my apartment to deliver the replacement while I had contacted Amazon CS for refund and A-to-Z claim was raised on 30th March around 5 PM.

Screenshot - https://t.co/eNyR7uySV8

[Junaid Misbah @junaidmisbah]

@AmazonHelp You’ll have to share the link again as the previously shared link was active for 60 mins. Hope this time, someone calls me with definite resolution

[Junaid Misbah @junaidmisbah]

@AmazonHelp @amazonIN @ajassy @AmitAgarwal Unfortunately, their responses are monotonous and are not responding to my questions.

[Junaid Misbah @junaidmisbah]

@amazonIN @AmazonHelp @ajassy @AmitAgarwal -
this is now consumer harassment.

You have:
Already picked up the product
Ignored CCTV proof
Denied my claim twice
Still asking me to return what you already took

This is blatant negligence & seller protection.

Order #407-4090763-8530769. Your team doesn't even bother to call. And they just respond back every 24 hours even after instantly replying to your email..

Screenshots - https://t.co/pquSC3uccB

#AmazonFail #ConsumerRights

[Junaid Misbah @junaidmisbah]

@AmazonHelp Team - pls restrict yourself from using templatised messaging.. I feel like my texting some bots..

[Junaid Misbah @junaidmisbah]

@AmazonHelp As mentioned I have already filled it in.