Junar Jacaban

[Junar Jacaban @junar_jacaban]

@PLDT_Cares , this is the 9th day of no service. Your support is no help at all. Let me know if you cannot provide service anymore so we can agree to terminate the contract, so I can go to other providers.

[Junar Jacaban @junar_jacaban]

@PLDT_Cares I was but no progress. If you don't want to get called out, do better!!!

[Junar Jacaban @junar_jacaban]

@PLDT_Cares what's the restoration time frame of my net? It's been 5 days since it was interrupted. I need it for my work!!!

[Junar Jacaban @junar_jacaban]

Hello @visayanelectric , unsa status aning caseid 12636507? Five hrs na ni since pag report...wala na sad motubag sa inyo fb messnger.

[Junar Jacaban @junar_jacaban]

@PLDT_Cares Hoy tanga, bobo. Pa-ulit² ka reach out at https://t.co/OjA6LVxDNJ. pa-ulit² ko na mention dito, hindi working yan. Try mo kaya e check yan para malaman mo, ang tanga² mo

[Junar Jacaban @junar_jacaban]

@PLDTHome @PLDT_Cares I received a text message that my service was restored but LOS light is still blinking. I need this for work. Please resolve this ASAP. Ref# 03334643

[Junar Jacaban @junar_jacaban]

@PLDT_Cares Was it activated?

[Junar Jacaban @junar_jacaban]

@PLDT_Cares 0265430686

[Junar Jacaban @junar_jacaban]

@PLDT_Cares 15 minutes, 30 seconds, 1 minute, still not working. INT light indicator is still OFF. Check on ur end if this new modem was activated. If it is, then this is also defective.

[Junar Jacaban @junar_jacaban]

@PLDT_Cares Tanga ka ba? Hindi nga gumagana ang https://t.co/OjA6LVxDNJ niyo. Paulit-ulit ko na sinasabi dito. Paulit-ulit ka rin? Bobo ka?

[Junar Jacaban @junar_jacaban]

@PLDT_Cares INT light indicator is still off. The modem was not activated. The phone rep said he configured it already, but it appears to be LIE

[Junar Jacaban @junar_jacaban]

@PLDT_Cares It's done. I even power cycle it for 15 minutes as advised by the tech

[Junar Jacaban @junar_jacaban]

@PLDT_Cares I talked to support and he said to power cycle the modem and it should be fixed after 15 minutes. Still NO INTERNET!!!!!!!!!!!!

[Junar Jacaban @junar_jacaban]

@PLDT_Cares You dont even know that your messenger or that link tha you provided is not working. Stupid group

[Junar Jacaban @junar_jacaban]

@PLDT_Cares You did not check the history as to what help I need? 00003626797 4th ticket in 2 weeks

[Junar Jacaban @junar_jacaban]

@PLDT_Cares Hoy @PLDT_Cares gago ba kau? Bakit na close ang repair ticket ko? Tapos wala makausap sa support niyo dahil gagawa lang ng another ticket automatically? Nag lolokohan ba tayo?

[Junar Jacaban @junar_jacaban]

@PLDT_Cares What do you mean reaching through ur web? I have an open ticket. I cannot talk to someone on the phone while ticket is open. Reach out to your field tech and get the issue resolved.

[Junar Jacaban @junar_jacaban]

@PLDT_Cares Your messenger is also saying system improvement and is not available. Maybe nothing is working from your END!!!!!!!

[Junar Jacaban @junar_jacaban]

@PLDT_Cares Same sh*t happened. Someone visited this morning and restored the connection. Now it's back to LOS again. Is that what you call "doing everything”?

[Junar Jacaban @junar_jacaban]

@PLDT_Cares You keep throwing out flowery words, but your work quality is awful. Customers are giving you plenty of details to help fix the issue, but your brain seems stuck on the surface instead of actually solving the problem.