Jeremy Walters

Programmer, Web3

Outdoor hobbies: Trail Running, Mountain Biking

[Jeremy Walters @juniorwalters]

@webafrica Could just please explain to me whats the point of me DMing me your details, because last time you said I was ignored in any case? I opened another ticket this morning, it was resolved again few hours later. I beg you - Please tell me why are you making my life so difficult?

[Jeremy Walters @juniorwalters]

⚠️ Thinking of using @webafrica? Think again. Their customer service is practically non-existent. I’ve been dealing with internet issues for 6 weeks, and they’ve done nothing to fix it. Here’s my nightmare experience… 🧵1/4

[Jeremy Walters @juniorwalters]

I deeply regret not switching providers sooner. @webafrica’s failure to deliver reliable internet or basic support is unacceptable. Save yourself the hassle and look elsewhere. Anyone else dealing with this? 🧵4/4

[Jeremy Walters @juniorwalters]

Their support is a joke. 2 tickets I opened were auto-closed without a word. 2 others? They wouldn’t even log them because I ‘couldn’t provide evidence’ of my connection issues. How do you prove daily outages they won’t investigate? 😡 🧵3/4

[Jeremy Walters @juniorwalters]

Every single day, my internet drops between 8-9 AM and 11 PM-12 AM. It’s clockwork. @webafrica can’t get a @vumatel technician out to resolve this. 6 weeks of this, and I’m fed up with the excuses. 🧵2/4

[Jeremy Walters @juniorwalters]

@Madisonkanna I remember me and my team members converting our js project to ts back in 2014. Still remember me doubting this new technology 😂

[Jeremy Walters @juniorwalters]

@vumatel There is no better words than just useless and incompetent. Its been more than 20 days now. Still waiting for line activation.

[Jeremy Walters @juniorwalters]

@WebAfricaHelper @webafrica @vumatel @vumatel I am still waiting for line activation???

[Jeremy Walters @juniorwalters]

@WebAfricaHelper @webafrica @vumatel I have been waiting from the 24th of April to get my internet activated at my new home. It has been a back and fourth communication, but no one can get it resolved. Like how difficult can it be to just turn my Fibre on?

[Jeremy Walters @juniorwalters]

All I want is the service I paid for. Is that too much to ask? Getting no updates makes it feel like I'd have better luck squeezing water from a rock than getting stable internet from you! It's sad that it takes a public plea on social media to try and resolve this.

[Jeremy Walters @juniorwalters]

@vumatel @webafrica It's been over 2 weeks without internet since activation on April 24. Despite constant communication, there's been no resolution. A technician briefly fixed the issue on May 6, but the internet failed again the next day.

[Jeremy Walters @juniorwalters]

The lack of urgency and poor communication from your company is astounding. No proactive updates, calls, or emails. Even my requests to speak with a manager have been ignored.

[Jeremy Walters @juniorwalters]

@vumatel Another day where no technician have come to fix my Fibre. Like can anyone please explain to what is happening with my line. How long will me and my business have no internet. He there any senior management that can take accountable and action anything?

[Jeremy Walters @juniorwalters]

@vumatel Still no internet. Like how long is this going to take. I am waiting since 24th of April to have access. For 2 days now, I am waiting for an technician to come to my home. Do you even care about your customers?

[Jeremy Walters @juniorwalters]

@vumatel Nobody has pitched up today? Can you do anything to assist? Can you please tell me what is happening?

[Jeremy Walters @juniorwalters]

@vumatel I am still without internet. How long is this going to take??
ticket 00067927

[Jeremy Walters @juniorwalters]

This is been utterly to worst experience I ever had regarding isp and Fibre. I don't understand why there is no sense of urgency involved?