๐ Here are our support hours for the holidays:
22nd Dec: 9 to 5:30
23rd - 26th Dec: Closed
27th - 29th Dec: 9 to 5:30
30th Dec - 1st Jan: Closed
2nd Jan: 9 to 5:30
Phones will close at 12:30 on 22nd December and all day on 27th. Find out more: https://t.co/pHtlcXkqdX
@tavistockbow @tavistockbow hi, sorry for the delay. I checked with our support team yesterday and they couldn't see an issue. If this persists today, please submit a ticket in the Help Centre: https://t.co/0UFzgdsXys. Alternatively, feel free to send us a DM. Thanks.
We believe most Jupix services are back online, but we'll continue to monitor this.
Thank you for your patience and we apologise again for any inconvenience.
We're aware of an issue with accessing Jupix. Our team are working on a fix as quickly as they can and
we're hoping to be back up and running soon.
Apologies for the inconvenience. We'll update you as soon as we can.
๐ Check out our support hours over the holidays:
23rd Dec: 9 - 12:30
24th - 27th Dec: Support closed
28th - 30th Dec: 9- 5.30
31st Dec - 2nd Jan: Support closed
3rd Jan onwards: 9 - 5.30
Our Help Centre's open 24/7, even when our offices are closed: https://t.co/iOR1brjPUZ
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@Gaily3550 Hi Gail, apologies for the issues you've been having. It is due to an issue with our third-party hosting service and our team are working with them to resolve it as quickly as we can. Apologies again.
We're aware of an issue with accessing Jupix for some users. Our team are working on a fix as quickly as they can.
We're hoping to be back up and running soon.
Apologies for the inconvenience; we'll update you as soon as we can.
@EnglandsEstates Hi, we have identified that the issue is with a third-party hosting service and are working with them to get a resolution to this as quickly as possible. Apologies again for this.
@Kaylalula Hi Kay, we have identified that the issue is with a third-party supplier. We're working with them to fix this as quickly as we can. Apologies again for this.