juronich

[juronich @juronich]

@Tesco Have you changed your your substitutions are done recently? They're now significantly worse than they used to be

[juronich @juronich]

@EastMidRailway It is known - I told you about it hours ago and you ignored me. Maybe it was unknown because you guys kept ignoring people when they told you.

[juronich @juronich]

@EastMidRailway Hi, I've just submitted a delay repay claim but I've filled it in wrong - your claims website is partly non-functional and confusing - how do I edit my claim to fix the information?

[juronich @juronich]

@EastMidRailway "IF"? I told you the claim was incorrect, your webform submitted my claim before I'd been able to check the details I had entered - we both know it's wrong! And we've already DM'd - you've already said you can't offer any help

[juronich @juronich]

@EastMidRailway It was on Desktop using Chrome - I don't know why you're telling me "we've received no other reports of this"?

[juronich @juronich]

@EastMidRailway Sorry, I think what you've written there is pretty incoherent, what email are you referencing? The claim has been submitted, we both know it's been submitted incorrectly, you can't edit it, I can't edit it, and apparently I can't submit the correct claim

[juronich @juronich]

@EastMidRailway Right, forget about my claim for a moment - did you read the rest of my posts to you? The broken dropdown box? the broken image?

[juronich @juronich]

@TLRailUK the forms should be much clearer on what information you actually need. I want to tell you what trains I intended to take and what trains I ended up having to take and what my total delay was, there's no way of doing that, I might be an idiot but I be this catches others out too.

[juronich @juronich]

@TLRailUK When I'm filling in Delay Repay and my journey is two legs, and my first leg is delayed which means I miss my connection, am I meant to put the details of the train I intended to take or am I meant to put the details of the train I did take?

[juronich @juronich]

@TLRailUK It's ludicrous that you have to resubmit the claim and that there's no way to challenge / query a decision or provide additional detail / notes for claims handlers to understand the claim properly

[juronich @juronich]

@TLRailUK I don't think I need to do that, I've resubmitted my claim with the journey I intended to take now.

Your website is extremely poorly designed especially for people with disabilities

[juronich @juronich]

@EastMidRailway I'm awaiting a response on the issues I've flagged with your website, are you literally just going to ignore that?

[juronich @juronich]

@TLRailUK That was not clear to me at all. How do you know what my delay was if I don't tell you my final arrival time?

[juronich @juronich]

@TLRailUK You've suggested my delay was 2 minutes - but that's nonsense; that would imply I wanted to wait and let several trains to my destination go by - I had a 52 minute delay

[juronich @juronich]

@TLRailUK and when I'm challenging your incorrect decision to deny my claim, where am I meant to put an explanation in? It says choose "resubmit claim" but where is the opportunity to tell you why my claim is valid?

[juronich @juronich]

@EastMidRailway In private you've told me you can see my claim, see that it's not filled in correctly (which I already told you) and that it's pending so nothing can be done? What a waste of time for everyone

[juronich @juronich]

@EastMidRailway My complaint is in two parts - my specific claim - which obviously you can't discuss in public - but the other part is your barely functioning website, broken dropdowns, missing images, not final review before submission stage

[juronich @juronich]

@EastMidRailway I've DM'd you that but your broken website is not specific to my account or my claim.

It's not accessibility friendly, it's not disability friendly, and it's literally broken all over the place.

[juronich @juronich]

@EastMidRailway This dropdown doesn't work, that image is broken. No final "Check your claim details and submit" page, it just submitted it

[juronich @juronich]

@Tesco What conditions have I not met? My shopping order is a normal home delivery from a normal store. Seems like a con from you