Bob

[Bob @juskimotho]

@Safaricom_Care Ikuje waiting

[Bob @juskimotho]

@AIRTEL_KE Yes

[Bob @juskimotho]

@AIRTEL_KE Yes

[Bob @juskimotho]

@AIRTEL_KE I have a question, if I had the old device and it's faulty, do you replace them with

[Bob @juskimotho]

@AIRTEL_KE Still checking? 24hrs later

[Bob @juskimotho]

@AIRTEL_KE Done

[Bob @juskimotho]

@AIRTEL_KE Mnabore why do I have to contact you daily ata DM hamsomi

[Bob @juskimotho]

@AIRTEL_KE @Lewaa_6 You mean my problem is not a problem? 8 days without internet

[Bob @juskimotho]

@AIRTEL_KE @AIRTEL_KE this is now out of hand, I have been contacting you since last week Friday, my home broadband has no network, I have called a million times, you have promised to send a representative but nothing, what happens to the last week,

[Bob @juskimotho]

@AIRTEL_KE Check your inbox, my home WiFi has had no network for over 24hrs

[Bob @juskimotho]

@AIRTEL_KE I bought the 5g indoor unit one year ago, saa hii the power bank is not holding charge, how do I replace it?

[Bob @juskimotho]

@AIRTEL_KE Done

[Bob @juskimotho]

@AIRTEL_KE What's usually the problem with downtime? It's exhausting to keep reaching out

[Bob @juskimotho]

@AIRTEL_KE Not working again

[Bob @juskimotho]

@SafaricomPLC Check inbox

[Bob @juskimotho]

@Safaricom_Care @JoyJMurraya Check your inbox

[Bob @juskimotho]

@Safaricom_Care @KamauKamau_ Check inbox

[Bob @juskimotho]

@Safaricom_Care @KamauKamau_ Have you people considered the implications on people who are roaming?