I just spent ยฃ61 in @NewLook and was told I had to give my email address to get a receipt. That is completely false and totally unlawful.
A receipt is a legal requirement when a customer asks for one and it cannot be made conditional on handing over personal data.
UK GDPR is very clear that consent has to be freely given and necessary for the service. An email is not needed to print a receipt.
What makes this worse is their target demographic is younger people who often do not know their rights.
The girls (all of them) behind the till lied straight to my face, then got shitty when I challenged them.
When she realised I was a nasty mean old bird, she finally printed mine, and everyone else in the queue suddenly asked for printed receipts too.
That tells you everything. Customers do not want this.
I will be reporting it, because this kind of data-grabbing is out of control and companies like New Look know exactly what they are doing. It is shocking behaviour.
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