Jetson

[Jetson @justfreedy]

@TurkishAirlines If you want to discover the worst customer service with cancelled vacation plans that’s what happened to me

[Jetson @justfreedy]

@TurkishAirlines Unbelievable they made an error on my ticket ruined my vacation got denied boarding and they expect we to go wait at their physical sales office to get a refund for a ticket I booked online

[Jetson @justfreedy]

@TK_HelpDesk It’s been forwarded a dozen times… empty words

[Jetson @justfreedy]

@TurkishAirlines

[Jetson @justfreedy]

@TurkishAirlines There is Zero customer support at Turkish Airways. They okay providing empty answers “ we raised it urgently, we are working on it….”

[Jetson @justfreedy]

@TK_HelpDesk A copy paste from message last week

[Jetson @justfreedy]

@TK_HelpDesk Actively ? Not possible it’s 7 days 200% inactive and don’t care

[Jetson @justfreedy]

@TK_HelpDesk Hmm you’ve been saying this for over 7 days

[Jetson @justfreedy]

@TK_HelpDesk It’s not a priority at all no answer for 3 days

[Jetson @justfreedy]

@TurkishAirlines Wow after waiting 50h distressed I get this answer…

[Jetson @justfreedy]

@TK_HelpDesk When is that ? This week
Next week ? Next month ?

[Jetson @justfreedy]

@TK_HelpDesk What’s prompt mean or soon ? I’m waiting 50 h + stranded now

[Jetson @justfreedy]

@TK_HelpDesk Urgent ? you told me 50 hours ago it’s urgent every time it’s lies and unspecific vague answers like this one

[Jetson @justfreedy]

@TurkishAirlines Dear @TurkishAirlines: I paid for a flight, arrived 3hrs early, your system didn’t have my booking confirmed, your team couldn’t fix it in time, and now I’m stranded. Case #TK-14837853 has been ignored for 30 hours. I want either a new flight TODAY or a full refund not excuses

[Jetson @justfreedy]

@TK_HelpDesk You don’t leave people stranded like this for 30 hours with no response or help

There’s nothing to “investigate” here even so I need immediate support to resolve the situation

[Jetson @justfreedy]

@TK_HelpDesk This is what you wrote 23 h ago where is the support ?!!!