This email and reimbursement should’ve been automatically sent to all passengers affected by your cancellations @SouthwestAir. I’d at least appreciate a response to my email.
Wow, @SouthwestAir is really paying up for the meltdown.
Just received an apology email signed by CEO Bob Jordan with 25,000 Rapid Rewards points (per person), worth $300+
This is in addition to the $39 refund, $149 reimbursement and $250 travel voucher I already received.