I understand that some things are out of your control, such as aircraft placement at the airport, but to refuse to help us get reimbursed through travel protection insurance is honestly awful. I previously recommended Lufthansa and I won't be able to say that anymore. Awful.
@lufthansa I would like to tell you about the worst customer service I've had in years at the Lufthansa Service Information desk at FRA Frankfurt, Germany. Our flight was delayed, sat on the tarmac for >30 minutes which delayed my group from reaching our connecting flight.
The representatives at the desk refused to help us with accommodations despite this happening through no fault of our own. Furthermore, we luckily had travel protection, but the representatives also refused from giving us documentation for the reasoning of the delay.
@SECOfficiating@SECNetwork David Smith should be banned from SEC officiating. In no other conference would it be acceptable for a former player to officiate a conference game.