@SamsungSupport sent a 3 week old Samsung S21 in for warranty work and now being told the screen is broke and phone is bent.
The only issues when sent via @UPS was the phone couldn't detect sim.
2 places verified no physical damage prior to mailing. So now what?
@SamsungMobile so disappointed with the #S21 experience my son has had so far.
His first new phone as an adult and has been a nightmare. I haven't even made the first payment to @ATT and he is back to having to use his S7 active.