Jash

[Jash @jv2001404]

@SingaporeAir Well the entire point of tweeting is bringing this to the right people.

The team who I am liaising with clearly does not care or aren’t competent to handle this.

So can you please look into this matter?

[Jash @jv2001404]

@SingaporeAir

I thought very highly of Singapore airlines until lately.

Due to a death of a family member, I wanted to reschedule a ticket from Mumbai to Adelaide, however they couldn’t find a ticket for me for the next 1.5 months.

[Jash @jv2001404]

There was a straight up logistical excuse thrown on me.

@SingaporeAir, is this how you treat your loyal customers? I have flown with you since I was a 8 year old.

The least you can do is send me a refund confirmation on my email!

[Jash @jv2001404]

After 6 weeks, I called them again today. They said… wait for it…

“Sorry, the last 2 hour long calls you had gave you wrong information accidentally. Since you paid through PayPal, this will take 16 weeks!“

I asked again..
Can you send that to me in writing???