K2 Global Ltd

K2 Global Limited - Aviation Support, Multi-Brand Distribution, Luggage and Travel Goods Repairs, Logistics and Managed Warehousing

[K2 Global Ltd @k2gbl]

@Pav__K @British_Airways Dear Patel. If you could DM your file reference I would be happy to take a look. Regards K2

[K2 Global Ltd @k2gbl]

@abrustolon @dhlexpressuk @MySamsonite Hi Alex, sorry to hear about the problem, can you DM or email me at [email protected] so I can look into it ? Thanks

[K2 Global Ltd @k2gbl]

@Steve_Wood_NZ Hi Steve, sorry to hear that there appears to be an issue with this, can you DM or email your file reference or collection postcode so I can look into it ?.. [email protected]

[K2 Global Ltd @k2gbl]

@KG00HK Hi There, there is a warranty option on the booking but the transport into the repair centre is not part of the Samsonite warranty. You can choose our courier, which you do have to pay for, alternatively you can send in the item yourself. I hope this helps

[K2 Global Ltd @k2gbl]

@bryang_18 @British_Airways Hi Bryan, thank you for the super feedback, although we are living in extraordinary times we are trying our best :).. let's hope we can all get back to normal soon. Take care and stay safe

[K2 Global Ltd @k2gbl]

@karlmckeever Hi Karl, many thanks for the positive feedback and for taking the time to post. I will ensure William gets to see this. Kind regards and happy future travels. K2Global

[K2 Global Ltd @k2gbl]

@bb_braces @British_Airways Hi Bonike, sorry something appears to have gone wrong with the collection, let me pass this over to the team to look at ASAP - they will contact you directly

[K2 Global Ltd @k2gbl]

Hi Andre - let me get one of the team to look into this ASAP and get back to you directly

[K2 Global Ltd @k2gbl]

@holdermummy Hi Lucilia, the workshop manager still has it on their notifications! .. should all be fine. Dk you know when they collected ?

[K2 Global Ltd @k2gbl]

@mcb_craig @British_Airways Hi Craig, sorry we weren't able to resolve with the financial offer we supplied. I understand you are now completing with BA as per your earlier com. Kind regards K2

[K2 Global Ltd @k2gbl]

@Nath111 @AntlerLuggage @NCLairport Hi Nathalie - thanks you for really positive feedback, I will make sure that Jack gets to see this too - Happy travels !

[K2 Global Ltd @k2gbl]

@jonrshaw @BriggsandRiley Hi Jon, many thanks for the .. positive feedback ! .. happy travels

[K2 Global Ltd @k2gbl]

@RJD99997583 - Dear RJD, could you please send you reference to me via DM so we can locate your file and find the update information ? - or you can send an email direct to [email protected] - kind regards K2

[K2 Global Ltd @k2gbl]

@helenmcclure @British_Airways Hi Helen - we would love to get this sorted for you - can you DM us your file reference please as I cant immediately locate your file .. many thanks

[K2 Global Ltd @k2gbl]

@LizPeters01 Hi Liz - the ops team tell me this is all sorted out now, Hopefully we have recovered the situation for you ?

[K2 Global Ltd @k2gbl]

@GordonM902 Hi Gordon - do you know the brand / style number of the luggage in question ? - unfortunately there are no "generic" wheels, each manufacturer will vary

[K2 Global Ltd @k2gbl]

@oikuy823 Hi @oikuy823 Do you have any file reference you can share with me via DM ? - otherwise I do not know who you are ? many thanks

[K2 Global Ltd @k2gbl]

@Christabelle55 Hi Christie, you requested escalation and Mark is senior. I hope this helps