@Steve_Wood_NZ Hi Steve, sorry to hear that there appears to be an issue with this, can you DM or email your file reference or collection postcode so I can look into it ?.. [email protected]
@KG00HK Hi There, there is a warranty option on the booking but the transport into the repair centre is not part of the Samsonite warranty. You can choose our courier, which you do have to pay for, alternatively you can send in the item yourself. I hope this helps
@bryang_18@British_Airways Hi Bryan, thank you for the super feedback, although we are living in extraordinary times we are trying our best :).. let's hope we can all get back to normal soon. Take care and stay safe
@karlmckeever Hi Karl, many thanks for the positive feedback and for taking the time to post. I will ensure William gets to see this. Kind regards and happy future travels. K2Global
@bb_braces @British_Airways Hi Bonike, sorry something appears to have gone wrong with the collection, let me pass this over to the team to look at ASAP - they will contact you directly
@mcb_craig@British_Airways Hi Craig, sorry we weren't able to resolve with the financial offer we supplied. I understand you are now completing with BA as per your earlier com. Kind regards K2
@Nath111 @AntlerLuggage @NCLairport Hi Nathalie - thanks you for really positive feedback, I will make sure that Jack gets to see this too - Happy travels !
@RJD99997583 - Dear RJD, could you please send you reference to me via DM so we can locate your file and find the update information ? - or you can send an email direct to [email protected] - kind regards K2
@helenmcclure@British_Airways Hi Helen - we would love to get this sorted for you - can you DM us your file reference please as I cant immediately locate your file .. many thanks
@GordonM902 Hi Gordon - do you know the brand / style number of the luggage in question ? - unfortunately there are no "generic" wheels, each manufacturer will vary