Dear Sir,
I had taken the individual LAP Loan from the Cholamandalam Investment & Finance Company Limited vide loan A/c No.HE01ROB00000080822 and loan application No.10209732.
On 29.06.2024 ,Interim sanction letter issued for Rs.53500000 on WhatsApp from DSA Arjun Patra & Niraj Choubey without any foreclosure or prepayment conditions .
(copy attached as Exhibit 1).no email was received from the bank.
On July 30th 2024 we sent email reconfirming and requesting in written that the since we are taking a BT from HDFC to Chola and we had same foreclosure /Pre payment with HDFC that after lock in period of 6 months,,we will not be paying any charges and we want same conditions .
On 6th august 2024 we got an email from Chola that lock in period is 6 month and foreclosure is 12 month.We again replied that WE NEED lock in period/foreclosure period 6 month as agreed. We got email from you that it is approved subj to own source of funds .(Exhibit 2)
At that point ,we did not know that own source of funds mean from our pocket ,if we had that much money ,why would we take such a huge loan, moreover ,we took the transfer from HDFC to Cholamandalam with same conditions of HDFC as per our emails sent but it seems we may have been duped by you with certain 'usage of words’ from your bank which are not interpreted by a common man and we go with principles of work.
For a common man -own source of funds is simply means our own sources from where we can arrange to repay the bank which can include institutions, other banks,NBFC,friends,relatives etc .The same way we transferred our loan from HDFC to Chola.
We would never accept such conditions as we had same conditions with our previous bank HDFC where there was no condition of ‘source of funds ‘ when we transferred the loan to your bank.Nor we were given any proper sanction letter prior to disbursement of loan but only an interim letter and assurances on email that no charges will be applicable for prepayment /foreclosure after lock in of 6 months.
Loan was disbursed on 16th August 2024 and we were shocked to know that we have not been given any SANCTION LETTER,only Interim sanction letter was given.We continued to request for the letter via various emails and phone calls (Exibit 3)
Finally we got a sanction letter on 5th Sept by hand from Rohit Jadhav after continue chasing CBS1612 though it should have been given before disbursement of loan with its terms and conditions. (Exhibit 4)
The letter itself has contradictory statements stating on one side that No condition/restriction for preclosure but also includes charges for preclosure in next column .
We DID not get proper sanction letter with terms conditions and charges prior to disbursement else we would never agree to the conditions .Was the letter intentionally withheld so we could not see the high charges of closure and contradictory statements.
I am a salaried individual ,The loan was taken for personal use and not for any business which may be verified .The HDFC loan which was transferred to your bank also had NIL prepay/foreclosure for individual borrower and the same was requested by us to your bank but you have sent us emails with your own language and interpretations and also given us sanction letter after disbursement with misleading and contradictory conditions which were never agreed prior to disbursement and we had to keep on chasing you for this sanction letter which we got after 20 days of disbursement .The loan taken was not for any business nor it was utilised for any business which may be verified. Upon realising that I am paying very high interest charges and much lower interest loans are available ,I applied for transfer of loan and I also got a Foreclosure Letter with NIL charges did 12th Sept 2025.(Exhibit 5)
Why would I take a Loan with such stringent conditions when I was already having a loan with no conditions which was transferred to Cholamandalam . I paid all the charges to your bank to include PF 1.1 %, govt stamp duties and also all my EMI regularly to date and as an individual it is my right to get the loan transferred from your bank .
I also paid all the charges to this new bank AXIS towards stamp duty and other charges and the bank sent a Demand Draft to Cholamandalam for loan repayment .The new bank AXIS also gave me NIL prepayment /foreclsoure charges on sanction letter prior to disbursement of loan .(EXHIBIT 6 and 7)
Shockingly,the Demand draft was not accepted by your bank even though I had a FCL and I was asked to either pay 4% prepayment charges or arrange the loan repayment from my income.
For your information email communication copy attached.
We request you to accept the loan repayment and Foreclosure without any charges on the basis of principles of justice and work ethics .
Thanks & Regards,
Kapil Dalmia
@Chola_Official@RBI@FinMinIndia
Dear Sir,
I had taken the individual LAP Loan from the Cholamandalam Investment & Finance Company Limited vide loan A/c No.HE01ROB00000080822 and loan application No.10209732.
On 29.06.2024 ,Interim sanction letter issued for Rs.53500000 on WhatsApp from DSA Arjun Patra & Niraj Choubey without any foreclosure or prepayment conditions .
(copy attached as Exhibit 1).no email was received from the bank.
On July 30th 2024 we sent email reconfirming and requesting in written that the since we are taking a BT from HDFC to Chola and we had same foreclosure /Pre payment with HDFC that after lock in period of 6 months,,we will not be paying any charges and we want same conditions .
On 6th august 2024 we got an email from Chola that lock in period is 6 month and foreclosure is 12 month.We again replied that WE NEED lock in period/foreclosure period 6 month as agreed. We got email from you that it is approved subj to own source of funds .(Exhibit 2)
At that point ,we did not know that own source of funds mean from our pocket ,if we had that much money ,why would we take such a huge loan, moreover ,we took the transfer from HDFC to Cholamandalam with same conditions of HDFC as per our emails sent but it seems we may have been duped by you with certain 'usage of words’ from your bank which are not interpreted by a common man and we go with principles of work.
For a common man -own source of funds is simply means our own sources from where we can arrange to repay the bank which can include institutions, other banks,NBFC,friends,relatives etc .The same way we transferred our loan from HDFC to Chola.
We would never accept such conditions as we had same conditions with our previous bank HDFC where there was no condition of ‘source of funds ‘ when we transferred the loan to your bank.Nor we were given any proper sanction letter prior to disbursement of loan but only an interim letter and assurances on email that no charges will be applicable for prepayment /foreclosure after lock in of 6 months.
Loan was disbursed on 16th August 2024 and we were shocked to know that we have not been given any SANCTION LETTER,only Interim sanction letter was given.We continued to request for the letter via various emails and phone calls (Exibit 3)
Finally we got a sanction letter on 5th Sept by hand from Rohit Jadhav after continue chasing CBS1612 though it should have been given before disbursement of loan with its terms and conditions. (Exhibit 4)
The letter itself has contradictory statements stating on one side that No condition/restriction for preclosure but also includes charges for preclosure in next column .
We DID not get proper sanction letter with terms conditions and charges prior to disbursement else we would never agree to the conditions .Was the letter intentionally withheld so we could not see the high charges of closure and contradictory statements.
I am a salaried individual ,The loan was taken for personal use and not for any business which may be verified .The HDFC loan which was transferred to your bank also had NIL prepay/foreclosure for individual borrower and the same was requested by us to your bank but you have sent us emails with your own language and interpretations and also given us sanction letter after disbursement with misleading and contradictory conditions which were never agreed prior to disbursement and we had to keep on chasing you for this sanction letter which we got after 20 days of disbursement .The loan taken was not for any business nor it was utilised for any business which may be verified. Upon realising that I am paying very high interest charges and much lower interest loans are available ,I applied for transfer of loan and I also got a Foreclosure Letter with NIL charges did 12th Sept 2025.(Exhibit 5)
Why would I take a Loan with such stringent conditions when I was already having a loan with no conditions which was transferred to Cholamandalam . I paid all the charges to your bank to include PF 1.1 %, govt stamp duties and also all my EMI regularly to date and as an individual it is my right to get the loan transferred from your bank .
I also paid all the charges to this new bank AXIS towards stamp duty and other charges and the bank sent a Demand Draft to Cholamandalam for loan repayment .The new bank AXIS also gave me NIL prepayment /foreclsoure charges on sanction letter prior to disbursement of loan .(EXHIBIT 6 and 7)
Shockingly,the Demand draft was not accepted by your bank even though I had a FCL and I was asked to either pay 4% prepayment charges or arrange the loan repayment from my income.
For your information email communication copy attached.
We request you to accept the loan repayment and Foreclosure without any charges on the basis of principles of justice and work ethics .
Thanks & Regards,
Kapil Dalmia
@Chola_Official@RBI@FinMinIndia
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