Kunal Bhat

Digital Innovation, Design & Strategy
Musician, Artist, Poet
Chief Design Officer sZenseEYE
-- Views are my own --

[Kunal Bhat @kab3119]

"SaaP" stands for Service-as-a-Product
For example, Financial Products, Insurance Products etc.

[Kunal Bhat @kab3119]

Have started ordering from Flipkart in the mean time.
Let me know if you can't help and I'll happily switch.

[Kunal Bhat @kab3119]

@amazonIN Every order since 30th Dec 2023 getting auto cancelled. Same reply each time - "cancelled in error.. try after 48 hours". Written & spoken to CS several times but no resolution. Told its a system issue and they cant do anything.
What's going wrong here?

[Kunal Bhat @kab3119]

@MKBHD Transistor radio

[Kunal Bhat @kab3119]

@Airtel_Presence @airtelindia
Airtel Fiber down for >10Hrs 2nd time in a span of 10days. Poor support. No communication. No idea whom to reach. Down since morning. Called customer support at 5pm and they say will resolve by 8pm.
Switching to a local ISP. More reliable.

[Kunal Bhat @kab3119]

@KotakBankLtd @KotakCares @kotakneo terrible and pathetic service. No single point of contact. Customer care has no idea. Dealer not reachable.Fed up. Want to move out.
@hdfcsec

[Kunal Bhat @kab3119]

@KotakCares @KotakCares Please go thru the tweets carefully. You will understand the technical as well as the experiential issues. And also may be empathise the frustration of your customer.

[Kunal Bhat @kab3119]

@KotakBankLtd UPI does not work. Have complained several times but no solution yet.
Will share a list of all issues in detail in a follow up tweet soon. Better here than an email since your customer care doesn't care.
#customerservice

[Kunal Bhat @kab3119]

@KotakCares That is pretty strange! I thought I was writing in english. Let me check.

[Kunal Bhat @kab3119]

@udaykotak @KotakBankLtd so why is it that just kotak UPI is failing *consistently* while UPI payments from my other banks are happening smoothly for a long long time now? Is it a special feature for PrivyLeague customers?

[Kunal Bhat @kab3119]

Really sick and tired of your service. @KotakBankLtd @udaykotak. Now the pending request has disappeared from the app (after 2 "something has gone wrong" tries). Merchant says payment failed. Which direction are you guys moving?

[Kunal Bhat @kab3119]

@KotakBankLtd Totally #unreliable, and #inconsistent - all around - statements, demat, upi .. almost everything. NOT RECOMMENDED if one goes by my experiences.

[Kunal Bhat @kab3119]

Hey Twitter World! Coming back after a loooong hiatus! Hope all's well and safe with everyone 👍

[Kunal Bhat @kab3119]

@chaitanye @C_P_Gurnani @tech_mahindra @anandmahindra Yups, and a fine place to see the Sukhois doing their drills up close...

[Kunal Bhat @kab3119]

@udaykotak What kind of Securities business are you running? No body knows whom to reach out to for any issue resolution. Its total chaos. Been struggling for last 7 months getting head around your customer service. @ICICI_Direct seemed better. Sad I switched.

[Kunal Bhat @kab3119]

Sick and tired of the pathetic @KotakBankLtd Works like an informal, unorganized business. Several issues since last 6 months. Sorry state of affairs Mr. @udaykotak. Moving away as soon as I get first opportunity.

[Kunal Bhat @kab3119]

@anandmahindra 2 days back, my daughter lost her badminton match 0-21. She was inconsolable she scored 0. Explained her that 0 is most powerful - just needs a 1 before it and keep adding 0s and it gets bigger. That evening she said - Papa, I used the power of zero and I hit 3 smashes in a row.

[Kunal Bhat @kab3119]

@KotakBankLtd @NHAI_Official if any penalties are levied at the toll due to this lapse, I expect @KotakBankLtd to foot the bill and pay for the toll.

[Kunal Bhat @kab3119]

@KotakBankLtd Fastag delivery delayed by *13 months* and counting. No replies from support. No support from Customer Care. I have Rs.500/- stuck in the wallet (300 added upon customer care executive's request). @NHAI_Official

[Kunal Bhat @kab3119]

@KotakBankLtd pathetic experience across services - banking, trading, customer support and Fastag. Fleecing customers during scrip transfer to and from own account! Fastag not delivered since 13 mths. Cust Support don't pick up calls. They send sms in reply to emails!