Dear Sir,
I am writing to seek your assistance regarding an incident that occurred today on January 16th, 2024, where I, unfortunately, found myself involved. During my visit to UTC johor to renew my passport, I encountered the SAME officer who was not only rude but also publicly humiliated me. In a room full of people, he pointed his finger at me and questioned my knowledge of Malaysia national language. I explained my educational background in Singapore and subsequent residence in Australia, which did not necessitate learning Malay.
However, instead of understanding, I was met with yelling, insults and threats, a distressing experience for someone merely trying to renew their passport. I have previously renewed my passport several times at UTC Johor without any issues until this particular officer, who also happens to control the distribution of queue numbers, was assigned.
Furthermore, he was coughing openly without a mask, showing a lack of concern for public health and safety. This behavior is concerning and raises questions about why such an individual continues to work in a customer-facing role.
I am deeply troubled by this treatment and seek clarification on why this officer is still employed in this capacity, especially given the nature of his conduct and the health risk he poses. Your attention to this matter would be greatly appreciated.
Sincerely,
Malaysian
Ps: if they ignore, you must act. Show Malaysians you’re the minister we need. Find this officer. Investigate. RETRAIN. I saw him training his subordinates. We do not want more of such officers!
Save Malaysians the trauma.
I am 100% certain we are not the only victims of this little napoleon.
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