Hey @Safaricom_Care my mum send 6k for chama to a wrong number and the guy declined the reversal we've told recent customercare was on line to hold the money so that she can go report to the police station and they called the guy from the station he declined how do we go about it
@Safaricom_Care quick question have you guys done an update to the mpesa app? Because like every transaction I have to log in again and again a day ago was just my biometrics and im in doing transactions now I have to wait for OTP every time ๐ช
@Safaricom_Care Good feature, but it needs balance. Hiding sender details completely creates room for confusion and misuse. There should be an option for users to choose whether to hide or show their contact especially in cases of wrong transactions.