Anand Ganesh

Product Manager @Juspay; Major in Strategy & Operations from ISB; A decade+ experience in the industry

[Anand Ganesh @KAnandganesh]

@Uber it's been 2 days I have been trying to reach your centres to try and retrieve my cell phone which was left in a 'Uber' cab, NO RESPONSE FROM YOUR END OR THE DRIVER! Here's the cab no. KA04AB1325. Do you even intend to help consumers? Pathetic service

[Anand Ganesh @KAnandganesh]

@paulballen Folks from the same org have also built an (open source) financial switch 'Hyperswitch' - https://t.co/Lu9zfVUbWU

PS - I'm part of the product team at HS

[Anand Ganesh @KAnandganesh]

@Uber I'm yet to get any update on this! Does it take this long to take any action. I have been following up for 2 weeks now!

[Uber Support @Uber_Support]

@KAnandganesh We understand how important this is for you. This is already escalated to the appropriate team who will follow up with you as soon as possible. Please keep an eye out for a message to the email address associated with your Uber account or the 'Help' section in-app. Thank you!

[Anand Ganesh @KAnandganesh]

@Uber, it has been 8 days but I'm still getting scripted responses. Guys! Empathy is totally missing. Why can't we block the person. He is not accessible to you nor to me. Why are we allowing this!

[Uber Support @Uber_Support]

@KAnandganesh Sorry for the delay, @KAnandganesh. We assure you that our support team works through these inquiries as quickly as possible. Thank you for your patience and be sure to keep an eye out for a follow-up via email.

[Anand Ganesh @KAnandganesh]

@Uber - it's been a week since the incident. I have shared all details with u over calls, emails & DM. What action has been taken against the driver?? I have got no update since your last tweet. I was promised that he'll be banned from system in a week

[Uber Support @Uber_Support]

@KAnandganesh We understand that you want to have a resolution ASAP, @KAnandganesh. We have someone working on this and will be reaching out via email once we have more information to share. Thank you for your patience.

[Anand Ganesh @KAnandganesh]

@Uber_Support @Uber Your team has highlighted that since they are unable to reach the driver and i can't reach him too (because his incoming is barred), the SOP is to wait for a week before barring him from Uber's system. I just hope u realise the risks you are exposing your customers to.

[Anand Ganesh @KAnandganesh]

@Uber it's been 2 days I have been trying to reach your centres to try and retrieve my cell phone which was left in a 'Uber' cab, NO RESPONSE FROM YOUR END OR THE DRIVER! Here's the cab no. KA04AB1325. Do you even intend to help consumers? Pathetic service

[Bounce @bounceshare]

Our helmets are the happiest when they are placed back in the trunk after the ride and so is the next rider! #PassSafetyOn to your fellow commuters by placing the helmet back in the trunk.