Kanav Mata

Ex(Hospitality, Restaurants, Training ), Current(Hospitality Consultant ). Avid sports follower & self proclaimed fitness freak..

[Kanav Mata @kanavmata]

Tourism is a powerful economic multiplier. Policy reforms, infrastructure development , skilling initiatives and robust state tourism policies over last 12 years are accelerating India’s rise as a tourism powerhouse. Looking forward to the next 12 years.

#12YearsOfTransformingTourism #12YearsOfSeva #CII4India
@narendramodi @PMOIndia @mygovindia @FollowCII @IncredibleIndia

[Kanav Mata @kanavmata]

@swatieyz Been using this for two years now in India. It’s a great product and a no brainier. Whilst there is no physical support presence in India, their global support team is very responsive and usually resolves all issues promptly

[Kanav Mata @kanavmata]

@koparoclean not sure why you accept orders when you are not able to deliver them. Ordered stuff over two and a half weeks back and even your customer service team has no idea when it will be delivered. They keep giving templated responses. @Simrankhara1

[Kanav Mata @kanavmata]

@penguinhowler @kmr_dilip Been using the Whoop for over a year now. The accuracy is unparalleled in my opinion, specially when compared to the Apple Watch. Also the way the insights are represented, and the detailing it goes into.

[Kanav Mata @kanavmata]

@FlySWISS @AskFlyswissSvc The only reason I went public is because you don’t seem to reply on private platforms (email).
Nonetheless, the same has been now shared via direct message.
Looking forward to your response.

[Kanav Mata @kanavmata]

Quite taken aback by the sheer lack of response on customer feedback by @AskFlyswissSvc @FlySWISS. Critical and important feedback shared almost a month ago, however no response even after four follow ups

[Kanav Mata @kanavmata]

@Niva_Bupa appalling customer service. My elderly parents had to wait for 8 hours at the hospital for a pre approved recurring plan. However we still do not have an approval and neither of your agents know what to do. Please connect immediately @rajenmata

[Kanav Mata @kanavmata]

@virsanghvi This is spot on! There is Singapore Airlines,Taj hotels DNA as a part of the larger ecosystem of the Tata Group. With the right strategic direction and tactical efforts, getting the customer experience right should not be a challenge, irrespective of product.

[Kanav Mata @kanavmata]

@TheSanjivKapoor Happens very much within the shores of India. It really is annoying.

[Kanav Mata @kanavmata]

Just received a message from @Finnair that I have been downgraded to economy even though I have a fully paid Business Class ticket. Appalled that a step of this nature would be taken! Please resolve at the earliest

[Kanav Mata @kanavmata]

@KapilChopra72 Gorgeous place. Looks even better in the rains

[Kanav Mata @kanavmata]

It’s gestures like these that evoke emotions and create memories. All of them eventually becoming strategic differentiators. Well done @zomato @ZomatoUAE

[Kanav Mata @kanavmata]

Appreciation post for @zomato @zomatocare. Recently placed a fairly large order. Promptly got a call from an assigned agent saying you have placed a large order, “Is there a special occasion you are celebrating?” to which I promptly said that it’s my mother birthday. (1/3)

[Kanav Mata @kanavmata]

The sweet lady on the other end shared birthday wishes which sounded rather genuine and mentioned that we will send a little surprise for your mother. Sure enough with the order I received a cake with a message “Happy Birthday to the best Mom”.(2/3)

[Kanav Mata @kanavmata]

@KapilChopra72 @airvistara @airindia Completely agree. Vistara has built a great airline and even better brand value. One sees no such signs with Air India in the last couple of years. As customers, we stand to lose.

[Kanav Mata @kanavmata]

Another masterclass in service quality, mindset and training by @virsanghvi. This phrase takes the cake: “Many people who pay these prices don’t really believe in conversation anyway. When they are keeping quiet, they are actually just speaking their minds.”

[vir sanghvi @virsanghvi]

The Taste: The more expensive the restaurant the worse the service is likely to be
Why don’t India’s fancy restaurants bother to train their serving staff properly?
At cheaper restaurants service is warmer & more enthusiastic

https://t.co/zacegHIM5o

https://t.co/zacegHIM5o

[Kanav Mata @kanavmata]

Some genuine love for the highly customer centric experience that ⁦⁦⁦@PostcardHotel is able to curate. Kudos to ⁦@KapilChopra72⁩ and the entire team at Postcard. : https://t.co/cBU5MkgaH8

[Kanav Mata @kanavmata]

@navneet4 @Uber_India @Uber_Delhi @Uber_Mumbai It’s a chronic problem. Even the premier cabs are far from premier. They stink, they look like they will fall apart soon and there is zero comfort.

[Kanav Mata @kanavmata]

@Aishwarya_S_H Finally some balanced reporting rather than making this a larger than life benevolent initiative.

[Kanav Mata @kanavmata]

@zomatocare Nothing but a standard templated response. Exactly the same response you sent me two weeks back when my order was delayed. @zomato @deepigoyal

[Kanav Mata @kanavmata]

@zomato at it again. Another order extensively delayed and it's impossible to get to talk with customer support. Seems like the Zomato which was known for its customer service and on-time delivery doesn't exist anymore @zomatocare @deepigoyal