Kavita Appachu 🇺🇸

Obsessed with ensuring the "human" in solutions, question status-quo. Traveler, foodie, sports fanatic, maker of things non-digital

[Kavita Appachu 🇺🇸 @kappachu]

@sharphealthcare Your team canceled my appointment, failed to inform me, wasted my entire afternoon — after I had already called to confirm — and I’m still waiting for someone to acknowledge they messed up. Outstanding customer service 👏🏼

[Kavita Appachu 🇺🇸 @kappachu]

@AmericanAir AAdvantage Loyalty Points from March card statement have posted incorrectly for 2023 qualification. Making difference between Platinum and Executive Platinum status. Many hrs on phone, w/American no help Citi no resolution. Make this right! #CustomerServiceFail

[Kavita Appachu 🇺🇸 @kappachu]

@united you have ghosted me, no comms after I responded to your question - Trying to redeem miles for TSApre Site down for weeks. You are misleading customers by claiming to offer perk but do NOT. Will report fraudulent claim to FTC, if no response

[United Airlines @united]

@kappachu We regret to hear this. Just to confirm, are you trying to book a ticket using miles? ^JE

[Kavita Appachu 🇺🇸 @kappachu]

@united And… on hold again 1hr 20m and counting. The rep seemed surprised that there was an issue with generating code on the website🤷‍♀️ this after being told yesterday that the issue had been reported and will be fixed in one hour #CustomerServiceFail

[Kavita Appachu 🇺🇸 @kappachu]

@united spent 2.5 hrs w/customer service to redeem miles, got the run around no resolution. Site has tech glitch, was told will be fixed in 1 hour, 12 hrs and counting betting on it taking 7 days or more #CustomerServiceFail

[Kavita Appachu 🇺🇸 @kappachu]

@united @united I realize this is not a revenue generating opportunity do is not a high priority, still… super frustrating

[Kavita Appachu 🇺🇸 @kappachu]

@united I don’t expect it to be fixed within the hour but not fixing it for weeks!? And there is no other way to redeem this

[Kavita Appachu 🇺🇸 @kappachu]

@united Redeeming them to pay for TSA pre check , a benefit you tout and yet the site has been down for weeks now.

[Kavita Appachu 🇺🇸 @kappachu]

@Costco I am surprised you continue to endorse @Sunrun as a preferred vendor They cancel appointments randomly, push work out by 2 months make excuses #poorcustomerservice overcommit and under deliver Disappointed as I wonder if I can trust vendors you select any more

[Kavita Appachu 🇺🇸 @kappachu]

@Sunrun in which universe is it ok to unilaterally reschedule installation date by 6 weeks?! #CustomerServiceFail was a loyal customer not any more DO NOT hire them

[Kavita Appachu 🇺🇸 @kappachu]

@AmericanAir words fail me, your lack of empathy for your pilots and customers is epic #customerservice #fail Flights canceled for pilot fatigue is controllable worse letting customers know after boarding no #transparency still waiting for the vouchers promised for rescheduling

[Kavita Appachu 🇺🇸 @kappachu]

@British_Airways your staff is wonderful, your planning and logistics suck. Sitting on the tarmac for 2+ hours, no food, should have switched aircraft right away, now no gate agent or buses not cool

[Kavita Appachu 🇺🇸 @kappachu]

@BigJosh68967532 @incompleteocean @ksorbs Please provide evidence for this FACT you are stating. Otherwise it is your opinion or interpretation

[Kavita Appachu 🇺🇸 @kappachu]

@AetnaHelp DM sent. Please respond.

[Kavita Appachu 🇺🇸 @kappachu]

@Aetna @AetnaHelp stop stonewalling when people ask to speak with a customer service supervisor. Issue not resolved for 6 months, 10+ calls and an erroneous charge of thousands of dollars #poorcustomerservice #epicfail

[Kavita Appachu 🇺🇸 @kappachu]

@AetnaHelp @Aetna perhaps can you help. Your #CustomerService team@is giving me the run around and each person has a different take that do not align with facts

[Kavita Appachu 🇺🇸 @kappachu]

@AmericanAir While my options are limited thanks for a non-response, response. Motivated me to do some research Found an offer with another carrier w/better #CustomerService #AmericanAirlines #tone deaf FWIW the additional fees for seat selection on BA are not stated till after purchase

[Kavita Appachu 🇺🇸 @kappachu]

@AmericanAir booked travel on your site you force me to fly British Airways & do NOT mention I need to pay (a lot) for seat selection Misleading #Bad #business practice

[Kavita Appachu 🇺🇸 @kappachu]

@AmericanAir This is a great example of CYA (covering your ass) instead of demonstrating that you care about your customers and providing specific information to help - it is not hard to do that. If I had a choice I would not fly with you and perhaps that is why you don’t care