I have applied for upgrading my DU home package and i have followed up many times but so far there is no action has been taken by DU @DuTelecom @TheUAETRA
@TheUAETRA I would like to bring to your kind attention that DU telecom is sitting on my request of relocation of home services since 14Aug 2018. Kindly assist as there is no change in constant follow up with @dutweets . Looking forward to your response.Thanks in Advance.
@TheUAETRA @dutweets so far no action even though i have provided all the details in DM. I have not received any msg from DU or any call from neither TRA nor DU
@dutweets i would like to highlight that in-spite of several follow up my request of relocation is not resolved by any of the team member present at Slam Tower or online calls. May i know if there is any escalation procedure.
@dutweets Awaiting further update... what is so big to check on the application what is the issue.. kindly rectify the issue and provide me connection at the earliest.
@dutweets i again visited slaam tower outlet yesterday and they are helpless fellows as they cant do anything otherthan accessing the application status.I need someone at higher level who can make things happen.
I have decided not to cancel and apply new connection.
I will go to court.
@dutweets Lets see , i wish if this helps as i tried all means... i would be receiving Bill soon for which i have not used your services since 14 Aug.Slam tower support guys were saying cancel existing account and applied for new one.
I will loose bandwidth and would be paying more.
@didoline@dutweets Its almost 22 days since i requested first for relocation.. i am in JVC so no option of Etisalat. They are recommending cancel nd apply new connection.
@dutweets i would like to highlight that in-spite of several follow up my request of relocation is not resolved by any of the team member present at Slam Tower or online calls. May i know if there is any escalation procedure.