Karthik Srinivasan

I am an Assistant Professor in the School of Business in University of Kansas. My interests are in Business Analytics and Machine Learning applications

[Karthik Srinivasan @KarAnalytics]

Humble request to @DGCAIndia to introduce laws that deter Airlines from exploiting customer goodwill through ad-hoc cancellations. There are many such online posts where flights were cancelled or postponed to infeasible times, by airlines last few years.

[Karthik Srinivasan @KarAnalytics]

@DGCAIndia, please look into this matter. My parents and grandmother (all senior citizens) traveled from Mumbai to Newark, USA. 14 Aug flight ticket was cancelled a week before travel, and replacement ticket for 4th Sept. Called AI CC

@MoCA_GoI @JM_Scindia #pilots #aviation

[Air India @airindia]

@KarAnalytics Hi, we apologize for the delay. Please be informed that we have shared the final resolution regarding your concern via DM.

[Karthik Srinivasan @KarAnalytics]

Asked reason for original ticket cancellation and didnt get any response. It seems the original flight flew as usual. This seems to be a scam done by many airlines including AI, to cancel prior booked tickets, so that they can earn more during peak seasons.

[Karthik Srinivasan @KarAnalytics]

@RichaChadha @makemytrip @airindia Happened to us too, on an international flight

[Karthik Srinivasan @KarAnalytics]

@airindia I have still not received any resolution, looking forward. It has been over a month since the event.

[Karthik Srinivasan @KarAnalytics]

Booked @airindia flights for my parents and grandmother in May from Mumbai to Newark, USA for Aug 14th. Today got a message, flight has been rescheduled to Sept 4th (21 days postponed). dont know what to do, during peak student travel season!! @airindia please do something!!!

[Karthik Srinivasan @KarAnalytics]

@airindia Looking forward to tangible resolution and a more detailed consideration of the grievances listed.

[Karthik Srinivasan @KarAnalytics]

@airindia This was the message I received on Aug 27th, 'Dear Mr. Srinivasan, we're sorry for the delay. We are looking into your raised concern and will get back to you with an update in some time.' for which I responded.

[Karthik Srinivasan @KarAnalytics]

@airindia Thank you, there was a message and I replied to it, they said they would get back in 24-48 hours, but I havent heard back. It has been around a week since the previous message.

[Karthik Srinivasan @KarAnalytics]

@airindia Hello @airindia, looking forward to hearing from you before this matter gets to the bottom drawers. Thank you.

[Karthik Srinivasan @KarAnalytics]

@airindia I have posted multiple complaints on X and the extra cabin baggage fee is just one of them.

[Karthik Srinivasan @KarAnalytics]

@airindia I also paid extra for the tickets in the original flight, for which I was neither compensated, nor given a reasonable replacement in the modified flight, with three elderly passengers sitting in three different places.

[Karthik Srinivasan @KarAnalytics]

@airindia I did not book any United airlines flight. The original flight I booked from Mum-EWR was cancelled by @airindia , and the customer care, booked the replacement journey of Mum-Sfo and Sfo-Ewr. It is the airlines responsibility to ensure partner airlines' similar amenities

[Karthik Srinivasan @KarAnalytics]

@airindia Thank you for working on the resolution. Hoping to hear back.

[Karthik Srinivasan @KarAnalytics]

Not only were the seats in different places for the 18+ hour flight and the 4+ hour connecting flight, the Mum-SFO dinner was served at 11pm that day. Three meals served in total, and parents felt really hungry after around 7-8 hours of flight, as dinner was delayed so much.

[Karthik Srinivasan @KarAnalytics]

@airindia US customs requires passengers to recheckin at board of entry. If you dont know, please dont share wrong information.

[Karthik Srinivasan @KarAnalytics]

@airindia To add more woes to this (as I get updates). The customer care executive in Mumbai told my parents, you dont need to remove the checked in baggage for customs and it will directly reach destination. Everyone who has traveled to US and is in the commercial aviation industry knows

[Karthik Srinivasan @KarAnalytics]

@airindia Thank you, I have messaged you.

[Karthik Srinivasan @KarAnalytics]

@airindia Looks like the flight wasnt cancelled after all.

[Karthik Srinivasan @KarAnalytics]

@airindia To add salt over the wound, the original flight in which we had booked Mum-Ewr, wasnt cancelled, and has arrived today. Not sure why they only canceled the three confirmed tickets of senior citizens without explanation or reasonable re-booking.

[Karthik Srinivasan @KarAnalytics]

@airindia Looks like we celebrated too soon. Apparently, the seats in the United connection flight from SFO-EWR werent confirmed, so it ended up that all three senior citizens had to sit in three separate seats for 4+ hours. Also, food wasnt provided and they charged $150 for cabin luggage