@patelparth0992 Thank you for bringing this to our notice here. We request you to provide the detail related to your concern in DM along with your contact details and booking ID.-Vartika
We understand your concern and would like to clarify that we have already approached the hotel on your behalf and requested them to consider a refund as a special exception. However, the request was reviewed and subsequently declined by the hotel. We are unable to share our internal communications with the hotel due to privacy and confidentiality reasons. Since the final decision regarding any exception rests with the hotel, we are unfortunately unable to process a refund from our end without the hotel's approval. We regret the inconvenience caused and appreciate your understanding. -Harshit
we would like to inform you that your Refund amount of INR 9256 has been processed to your original payment mode on 26 Oct, 2026 with. It may take up to 12 days for the bank to credit the amount to your account. Expected Refund Date:7 Nov, 2026.If you require any further assistance please feel free to reach out to us.-Annie
@niladri_nsm We are here to help you in the best possible way. We request you to please provide the detail related to your concern in DM along with your contact details and booking ID. -Mayank
@Yashgharat28 Thank you for bringing this to our notice here. We request you to provide the detail related to your concern in DM along with your contact details and booking ID. -Mayank
@OCrawl99223 Thank you for bringing this to our notice here. We request you to provide the detail related to your concern in DM along with your contact details and booking ID. -Mayank
Following our recent telephonic conversation, we understand that AirAsia has already provided an alternate flight option against the affected booking and that your concern has been addressed. We hope the revised itinerary works well for your travel plans and that you have a comfortable and pleasant journey ahead.-Harshit
@TripathiNeetesh We care for you and we do want to resolve this issue at the earliest. We request you to provide the detail related to your concern in DM along with your contact details and booking ID -Mayank
We tried to contact you on your registered mobile number ending with 4325; however, the call went unanswered.
We request you to kindly share a convenient time and alternative number via DM, or feel free to contact us at your earliest convenience so that we may assist you further.
We appreciate your cooperation and look forward to hearing from you.
@JitendraKu3f We regret the inconvenience caused. If the hotel denied your check-in request, we kindly request you to share the invoice of the alternative hotel booking for the same dates so that we can validate the matter further and assist you accordingly.
@reshupandey As per our telecon, we regret for the inconvenience caused to you. We have note down the feedback and we will keep you updated on the progress of the same.- Deepansha
@Sajidsyed101 We are still awaiting the requested details from you. Once we receive them, we will proceed with further investigation and resolution of your case. - Khushi
We are truly sorry for difficulties you experienced while trying to connect with our support team or for the lack of response. Please be assured that your feedback has been noted and will be used to drive future improvements in our service.
Please use the link below to send us a DM. Share your booking ID, contact number, and the details of your concern so we can look into this booking for you. - Ritu
https://t.co/vKIElasz9w
@EurasianOverse We really regret for the inconvenience caused. We kindly request you to share us the below details:
-Registered contact and email id
- Date when the amount was deducted. -Mayank
We tried to reach you on your registered contact number ending with 6794; however, the call went unanswered.
We sincerely apologize for the inconvenience caused and regret your experience.
To assist you further, kindly share your preferred alternate travel/stay dates so that we can check the availability and modification options with the hotel. Please note that any modification request is subject to the hotel's approval and room availability.
Once we receive your preferred dates, we will coordinate with the hotel and assist you further. We look forward to your response. - Neha
@ArvindK75618952 Once you share the required details, we will validate the information and assist you accordingly. Should you need any further support or have additional queries, please feel free to write back to us at your convenience.-Shashank