@TELUSsupport Ordered Telus PureFibre July 25
First Telus tech on-site July 31
17 days go by, even after many escalations: No Fibre TV, Internet
After tweeting Tony Geheran:
PureFibre TV, Internet and Home Phone up and running in 48 hours.
Thanks Tony. Love PureFibre!
@Tonygeheran Thanks for the assurance, Tony
During the last 16 days, the core issue appears to be the lack of a Telus Owner of the install.
This is a brand new install because Fibre has to be pulled into the house.
I’ll update you on the progress. IRemaiming mildly optimistic!
@TELUSsupport It’s been Going on now for 16 days. Got a similar “nice” message from you yesterday.
Can you assign an Owner to this project? We are Bouncing around between Telus and Contractors. No PureFibre TV and no PureFibre Internet. For 16 days!!
@Tonygeheran
Please Help, Situation Summary:
July 25, PureFibre Ordered
July 31, Telus Technician arrives
August 5, Contractor installs Internet over Copper as interim
August 14, No PureFibre, No TV
Tony, I really want to use PureFibre. But this installation is not going well.
@HalftimeReport refreshing to hear a negative and realistic market view by Quint Tatro today. Maybe everyone else is talking their book?
Of course they are!