@MTNNG Dear MTN,
I’m writing to report an ongoing issue with my line over the past two weeks. Each time I recharge my airtime, the full amount is not reflected in my account.
For example, this morning I loaded ₦1,000 airtime, but my balance only showed a little over ₦100.
This has been happening repeatedly, and it is becoming very frustrating.
I have also tried contacting customer service, but I have not been able to reach anyone.
Please investigate this issue urgently and refund the missing amounts, as I do not owe any outstanding