Karishma Desai

Public Relations and Corporate Communications professional | Views are personal

[Karishma Desai @karismatical]

@rapidobikeapp Kindly let me know what action you will be taking against your captain in the light of this incident. #rapido

[Karishma Desai @karismatical]

Hey @rapidobikeapp Your captain’s misbehaviour included insisting I speak in Kannada since I’ve come to Bangalore for work. Please call me so I can share details. Your customer service isn’t able to provide me an agent on time to speak inspite of a safety issue. More in comments.

[Karishma Desai @karismatical]

Then he said end the ride and make the entire payment, even though he didn’t drop me to my destination. He said ‘I’ve started the car so you have to pay me, I don’t care.’ Eventually I called my husband to pick me up from the middle of the road, we paid and left.

[Karishma Desai @karismatical]

This is appalling, @rentomojo! What’s the point of being in business and having supposed customer care facilities if you can’t even cater to your customers in a proper and timely manner? Kindly intervene and resolve this matter immediately!

[Raunak Narayanan @The_MalBori]

@Rentomojo My in-laws ordered furniture for delivery yesterday and have faced nothing but harassment since then—your team keeps pushing deadlines every 2 hours! Zero commitment, zero communication, zero empathy. This is unacceptable! ID: 5569525 #Rentomojo #CustomerCare

[Karishma Desai @karismatical]

@we_are_cult Awaiting the final set and I’ll respond all at once.

[Karishma Desai @karismatical]

Hi @we_are_cult, it’s been over a month since my query has been unresolved after multiple follows ups. No refund, no plans, no updates from your end. So you’ll have my money and are sitting on it without a bother in the world. Ticket number is #6698743. Expect some action asap!

[Karishma Desai @karismatical]

@we_are_cult I have responded. Please check and respond immediately.

[Karishma Desai @karismatical]

@we_are_cult Care to respond? It’s been quite long already and you’ll are still to provide a resolution to an escalated issue!

[Karishma Desai @karismatical]

@we_are_cult What’s the earliest? Need a timeline please. A small resolution is taking so long. What’s the point of escalation if you cannot address this properly and in a timely manner?

[Karishma Desai @karismatical]

@we_are_cult Please share a specific timeline for resolution and updation. I cannot be waiting indefinitely.

[Raunak Narayanan @The_MalBori]

Pretty crappy for a company with such tall claims. Unresponsive behaviour is the worst for any customer! Raises many ethical questions about your integrity and the way you operate! @we_are_cult

[Karishma Desai @karismatical]

@naggymoodles Hahaha… same to same! 😄

[Karishma Desai @karismatical]

Why is it called income tax ‘returns’ when you end up having to pay more, that too after giving a sizeable amount per month? *sigh* #rantoftheday #incometaxreturns #ITR #ITR2023

[Karishma Desai @karismatical]

Appalled at the complete lack of accountability and response time. Their nannies also don’t come verified and have aadhar cards with data that don’t match their actual information.

[Karishma Desai @karismatical]

Absolutely horrible customer service by @BookMyBai! They take the entire amount with no responsibility. We had a nanny come to our doorstep and literally go back in two hours citing a personal crisis. Coordinators are irresponsive and slow at such times as well. @anupamsinhal

[Raunak Narayanan @The_MalBori]

Got a call from @bhartiaxalife, I showed interest and asked for details. After a week, I decided to go with someone else. The rude behaviour and ranting I have faced after that was pathetic! Glad I didn’t do #business with you guys! Hopeless #customer treatment! #Investment #Fail

[Karishma Desai @karismatical]

At the end of the conversation where she realised this customer is not going to shut up with just a small refund, she offered a reorder for the missing item. Waiting for it to reach me and hopefully this time I will have my entire order delivered. #homms

[Karishma Desai @karismatical]

For a missing or wrongly delivered item on @Swiggy we are only offered a partial refund for that item. Is it easier to now just throw money at the customer and get done with it rather than actually have their food reordered or replaced from the restaurant? @harshamjty