Hey @madebygoogle and @googlefi can you tell me why I've now spent 3 hrs with support just trying to return the wrong device you sent me for a warranty issue? I just need a stupid RMA and the Pixel Pro I was supposed to get.
I've been a @madebygoogle customer since the G1 phone and @googlefi customer since 2018 --- this situation is having me question wth I'm doing telling friends that Fi + Pixel is the way to go for internaltional travelers
my body: dinner please!
me: hmmm I wonder if there are any good papers about community modeling...
my 🧠: oooo I bet this dense academic paper applies
🧵 of my learnings (so you don't have to read the paper)
https://t.co/tQWxds03kC
resiliency is a desirable characteristic at any community stage & we as community organizers and devrel professionals have overlooked it for too long