@edfenergy I have had numerous WhatsApp conversations and a long telephone call to try and sort out a tariff change. I have now been given 4 different account numbers and no closer to sorting it out. Over 3 weeks now, joke of a service
@British_Airways I doubt if they are unique. You left a plane load of people in usa and we had to get accommodation and food. I would say it's pretty generic. And it's not your first rodeo.
@British_Airways how can I contact somebody about my compensation claim from 2nd July, when you cancelled our return flights with less than 24 hours notice. Customer relations say it is not their department and they don't have a phone number for the correct department
@British_Airways It is now over 4 months, am I any higher up the waiting list for compensation for the flight you cancelled and left me stranded in USA??
@British_Airways it is now over 3 months since you cancelled my flight, and the only information I have had from you is yesterday with a change to my case number because of a new system you are implementing. I hope this system is quicker.
@British_Airways I don't really have a choice, do I David, as your claims team has no phone number or email address! When can I expect this claim to be sorted. I was originally told 6 to 8 weeks. Am I back to the bottom of the list in the new system???
@British_Airways Good luck with any compensation claim, I am still waiting 8 weeks after a cancelled flight. And the customer relations department give you the nothing to do with us spiel. Terrible service.
@British_Airways Telling me the same thing as I heard on my phone call is not taking a closer look. I would like to be able to get in touch with the team looking at it please. Not wait until as soon as they can look at it. I am the one currently out of pocket because you cancelled a flight!