Karnival

CX Automation, Martech, Process Digitisation for your e-commerce and physical stores

[Karnival @karnivalapp]

Are you aware of the potential consequences of a broken customer journey? A list:

1️⃣ Decreased customer loyalty:

2️⃣ Negative word-of-mouth:

3️⃣ Reduced customer satisfaction:

4️⃣ Increased customer service costs:

👉 Overall, a broken customer journey can have a significant impact on a retailer's reputation and relationship with its customers.

👉 It is important for retailers to prioritize a seamless and positive customer journey to ensure customer satisfaction, loyalty, and ultimately, sales.

#customerjourney #retail #retaildesign #shopping #customerservice #customersatisfaction #experience

[Karnival @karnivalapp]

📢 Retailers and online sellers! Are you tired of the endless searches for a single robust platform to collect and analyze NPS, Feedback, Surveys and Product Reviews?

Discover the full potential of your customer journeys with Karnival CX Automation Bundle:

🚀 Our integrated DIY tools make it easy to automatically collect data and personalise the flow of CX questionnaires. These solutions offer effortless automation that takes the hassle out of the process.

🚀 Karnival's singular control centre view offers users the ability to broaden their visualization capabilities.

🚀 Uncover meaningful data with store-level analysis, enabling you to keep track of all sales channels closely.

🚀 By taking a comprehensive view into store performance, customer behaviour, and insights, gain actionable data to make informed decisions for your business.

🚀 Improve your customer lifecycle management using auto-generated audiences from the customer data and inputs collected from CX tools

#cxplatform #cxautomation #karnival #customerjourney #retailerexperience #onlinecommerce #automation #data

[Karnival @karnivalapp]

We are delighted to announce our new partnership with India's most loved and prestigious brand Haldiram's, in the NCR region to boost customer experiences across all formats.

#haldirams #partnership #digitalisation #storeexperience #customerjourney #restaurantindustry #karnival

[Karnival @karnivalapp]

Here are the few compliments that we continuously receive from our enterprise customers:
1. Agile Team
2. Robust Methodological and Advance Technology
3. Product roadmap
4. One of the Best Design Thinking in Retail tech

#testimonials #agile #technology #productroadmap #design

[Karnival @karnivalapp]

What is your NPS submission rate?

To find the right NPS score for the organisation, one has to boost the submission rate!

One way to increase the submission rate is by giving free gifts to customers, the other way is to use Karnival-powered Smart Receipt.

#nps #Karnival

[Karnival @karnivalapp]

Happy Birthday Karnival Team
Our 3rd Foundation Day, Celebrated last weekend!

Meet the lean team behind running the show successfully for the last 3 years for major enterprise customers around the globe.

#karnival #birthday #3yearanniversary #enterprise #customerservice #global

[Karnival @karnivalapp]

Karnival powers the Best Retail brands in 20 different countries
Still couldn't go paperless?
Switch to Karnival

🚀 150+ Brands
🚀 111,000 Pos Terminals
🚀 44.9 Million Unique Customers Served
#customerexperience #digitalreceipt #einvoice #enterprise #paperless

[Karnival @karnivalapp]

As the number of engagement channels is increasing, organisations have started working on giving freedom to customers to choose their preferences.

We at Karnival stand with the freedom of end customers to choose and change their preferences anytime.

#gdpr #customerfirst

[Karnival @karnivalapp]

Let's celebrate International Men's Day by helping a Man! Try to remember their sacrifices!

it's just a post, not a comparison.

#internationalmensday #mensday #giveback #remember

[Karnival @karnivalapp]

We have been privileged to work closely with https://t.co/lSMi0f1ATV stores, the future of shopping.
A unique concept of Phygital stores.

#customerexperience #phygital #digitaltransformation #dubaimall

[Karnival @karnivalapp]

What is the ratio of UGC to Paid content in your marketing and sales activities?

Anything over 1:2 is a good ratio for a D2C brand.
UGC helps create trust and drive conversions at the most accelerated rate possible

Are you even collecting or not? 😱
#d2c #brand #retail

[Karnival @karnivalapp]

Happy Children's Day, India!!

When is World Children's Day? 20 November 2022

#childrensday #childrensrights #childrenseducation #childrenswelfare

[Karnival @karnivalapp]

Customers shopping at https://t.co/1GYYnNgDQB and 60+ Exclusive stores will get a seamless omnichannel experience powered by https://t.co/rmhyxvCrBz

#customerexperience #d2cbrands #premium #paperlesstransformation #karnival

[Karnival @karnivalapp]

@Manyavar_ has joined hands with Karnival for the 360° Digital Transformation of their store operations.

#digitaltransformation #smartreceipts #customerexperience #manyavar #karnival

[Karnival @karnivalapp]

Running surveys without Automation?

Do you know you can get 3X more results by personalisation?

#customerengagement #customersuccess #retention #retailtech #d2c #csat #automation #personalization

[Karnival @karnivalapp]

New-generation D2C brands and Retailers Choose Automated flows for critical personal data.
Is your organisation prepared against any data leaks?
#karnivalapp #dataprivacy #customerexperience

[Karnival @karnivalapp]

We are proud to have partnered with Vero Moda India.

Customers shopping at https://t.co/7VvtgRKGLM and 60+ Exclusive stores will get a seamless omnichannel experience powered by https://t.co/rmhyxvBTM1

#customerexperience #d2cbrands #premium #paperless

[Karnival @karnivalapp]

Happy Halloween to Everyone!
Wear masks for Pranks and Health only!😜

[Karnival @karnivalapp]

Introducing Dark Mode in Karnival!
Get your suite upgraded to grab this most exciting feature

Why nearly 85% of people prefer dark mode?
Like your favorite black cocktail dress or jet-black sports car, dark mode exudes mystery!

#darkmode #cx

[Karnival @karnivalapp]

We are proud to have partnered with Jack & Jones India.

Customers shopping at https://t.co/R5wVu79ayG and 80+ Exclusive stores will receive a Karnival powered omnichannel experience.