Karol Trzeciak

[Karol Trzeciak @KarolT79]

@bookingcom I've already sent screenshots and screen recordings of the login failure, but I am stuck in an endless support loop. I am extremely frustrated. Please escalate this to your global engineering/technical team so we can resolve this. Please DM me. (3/3)

[Karol Trzeciak @KarolT79]

Hey @bookingcom, I’ve been locked out of my account for weeks with a "technical error" message. Recovery SMS doesn't arrive. Polish support is powerless and only gives generic advice (clear cookies/change IP) which fails. My vacation is coming up & I need real tech help! (1/3)

[Karol Trzeciak @KarolT79]

@bookingcom Polish support only managed to move my active bookings to a new account. But now I have no booking history and I lost my Genius level status! They claim they can't merge accounts or change the email on the original one. This is clearly a backend/database bug. (2/3)