DARKLIS

[DARKLIS @KASIADARKLIS]

@ZoombyOcado it is the second time in just over a week that I have had half my order turn up with the rest missing, after paying for the items. How is this possible? It take ten days for a refund, and I can’t afford to do another shop. I will never shop with you again.

[DARKLIS @KASIADARKLIS]

@ZoomOcado second time in just over a week that half my delivery was missing. I will not be placing any further orders after being a loyal customer for so many years

[DARKLIS @KASIADARKLIS]

@GWRHelp after 12 days have passed my case on to TFL who have nothing to do with me being told I wasn���t allowed on a full train that I spent £200 on with a seated ticket. This is absolute madness!

[DARKLIS @KASIADARKLIS]

@GWRHelp @GWRHelp after 12 days I have received an email from TFL saying GWR passed it on to them and that they are not in charge of GWR so to go back to them! This is unacceptable!

[DARKLIS @KASIADARKLIS]

@GWRHelp it’s is now over 11 days and I still have no resolution to this, please can someone help me?

[DARKLIS @KASIADARKLIS]

@ZoombyOcado now all slots are gone with essential items desperately needed please can someone help?

[DARKLIS @KASIADARKLIS]

@ZoombyOcado most of my delivery is missing and I’ve been trying to speak to someone for an hour. Told me I’d get a voucher to pay for missing items nothing received

[DARKLIS @KASIADARKLIS]

@OcadoZoom I have a received an order with half of it missing, paid for and even called after the delivery man who had cycled off no one at customer services is available I’ve been on hold for an hour tried chat and email and calling

[DARKLIS @KASIADARKLIS]

@GWRHelp I have sent case ref and email @GWRHelp

[DARKLIS @KASIADARKLIS]

@GWRHelp

[DARKLIS @KASIADARKLIS]

It’s been over a week and I still
Have not had a response from @GWRHelp about making me miss my train when I had a valid ticket. Why can no one respond to my emails? The customer service is appalling!

[DARKLIS @KASIADARKLIS]

@GWRHelp is it not already unacceptable I that I wasn’t allowed in a train I had bought a seated ticket for? Now being asked to check my journey to prove I was delayed. That should be irrelevant seeing as I paid nearly £200 for a ticket I was not allowed to use!!!

[DARKLIS @KASIADARKLIS]

@GWRHelp But there is no way of getting the information they have asked for and no one at GWR advised me to record train times or stations. Please tell how I am supposed to retrieve this info?

[DARKLIS @KASIADARKLIS]

@GWRHelp wouldn’t let me get on a train I had booked for a seated ticket paying £200 and missing the event I was going to. They won’t refund me even though I had to seek an alternative route and was over 3 hours late. No one has been able to help me I’m disgusted!

[DARKLIS @KASIADARKLIS]

@GWRHelp It’s pointless as they ask for all the timings and stations on the next journey but how do I even have a record when they just told me to get on the next train and I had to make three changes, where do I get this info from as there is no accurate record.

[DARKLIS @KASIADARKLIS]

@GWRHelp There is also nowhere on delta and repay to give feedback on what happened. My ref is: GWR-CR-3255466 . I was not allowed on the train with a seated ticket, the train was not delayed!

[DARKLIS @KASIADARKLIS]

@GWRHelp it gets worse! After being told via twitter I should claim on delay and repay by claim has been denied. I got to my destination 3 hours later as I was told that even though I booked an advance seated ticket I could not board the train! I had to take an alternative route.

[DARKLIS @KASIADARKLIS]

@GWRHelp @GWRHelp Unacceptable! Don’t let people buy £200 seated tickets way in advance if you are not going to let them on the train and allow other passengers on first who have not bought advance seated tickets. Despicable @gwrsupport_

[DARKLIS @KASIADARKLIS]

@GWRHelp I am
Absolutely disgusted today! I booked a seated ticket for £200 days in advance, only to be turned away when boarding the train from Paddington to St ives due to too many people on the train.Don’t sell tickets if capacity is full! I’ve now lost my job!