Update: after two hours and 6 min on hold, southwestโs system hung up on me. Called back and stayed on hold for another 2 hours before a wonderful human answered.
Trip was pushed a week but @SouthwestAir employees are working hard and remaining cheerful
Phone system needs work
Soooooooo...... what is going on with @SouthwestAir phones. I understand the wait, lots of flights have been affected. BUT, I was just on hold for 2hr6min and then their system hung up on me.
@SouthwestAir just got a text that our flight was cancelled and to rebook but the website is down and phone wait times are over 2 hrs. Should be studying for a nursing school exam. Help please!