Kate Maddison-Greenwell

[Kate Maddison-Greenwell @kate_greenw]

@caitlinmoran Nope!

[Kate Maddison-Greenwell @kate_greenw]

@HRGrapevine my LinkedIn post on how transactional HR needs to evolve has gone viral! Fancy a chat?

https://t.co/jOoqAJM6Di

[Kate Maddison-Greenwell @kate_greenw]

@DunelmUK your live chat is never available and there is no phone number on your website. You have changed my delivery order 4022764367 to a click and collect from Inverness. I live in Leeds! Pls contact me ASAP.

[Kate Maddison-Greenwell @kate_greenw]

@DunelmUK your live chat doesn’t work, and you don’t have your phone number anywhere obvious. You have changed my order from delivery to click and collect from Inverness, when I live in Leeds! Contact me ASAP.

[Kate Maddison-Greenwell @kate_greenw]

@Bernica_Music That sounds super stressful. Come on @BarclaysUK you need to sort this out.

[Kate Maddison-Greenwell @kate_greenw]

@peoplehrms You have nearly doubled our price with 2 weeks warning and now we can’t get hold of anyone. I thought you had a ‘price for life’ guarantee?

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia @ofcom we have already complained! Ur solution is 4 us 2 wait til 8 Sept at earliest & I have no confidence it will be resolved by then as u have no idea what the problem is. We need a solution ASAP. 8 days w/o broadband is not on - & to charge £70 for disconnection is a laugh.

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia @VirginMediaCC do you want to tell me why I have just finished my second day without broadband? And why I have been trying to get through to your customer service centre for hours?

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia @ofcom how can I rest assured? You have offered me a platitude. How do you know it’s a complex issue? You don’t even know where I live. U need to appreciate the problem this is causing us. 8 days with no broadband is totally unacceptable. What solution can you offer?

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia @Ofcom is it right that virgin media are allowed to leave me without broadband for days and want to charge me to disconnect?

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia & you want to charge me £70 to disconnect! This is t second time this has happened - in January we were without broadband for days and days with no end in sight. It’s just not right. You can’t even guarantee when it will be back up and running!

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia We have finally got hold of ur call centre & have been told it won’t be resolved until 8 September at earliest. Ridiculous. We will have been without broadband since 1 September. It’s totally unacceptable. Your call centre says the signal is ‘intermittant’. It’s totally off.

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia Terrible. Still no broadband.

[Kate Maddison-Greenwell @kate_greenw]

@virginmedia @virginmediacc we are now on day 4 with no broadband - so no tv, no internet, nothing. Well done to you for your appalling customer service. We will be cancelling our contract with you.

[Kate Maddison-Greenwell @kate_greenw]

@curryspcworld we had a fridge freezer delivered yesterday and the delivery guys have backed it onto the water pipe and damaged it. So, no water.

[Kate Maddison-Greenwell @kate_greenw]

@SamsungHelpUK @curryspcworld @WhichUK @BBCWatchdog I am still wondering what to do about being left with an unsafe fridge freezer. Both Samsung and Currys are blaming each other and refusing to answer my questions. Who is responsible here? The manufacturer or the retailer?

[Kate Maddison-Greenwell @kate_greenw]

@SamsungHelpUK I did drop you a DM and you aren’t interested in helping me resolve this.

[Kate Maddison-Greenwell @kate_greenw]

Hey @SamsungHelpUK are you aware that @curryspcworld are allowing your defective & unsafe goods to remain in our houses with no timescale for when they will be replaced?

[Kate Maddison-Greenwell @kate_greenw]

@SamsungHelpUK @curryspcworld @BBCWatchdog @WhichUK another 24 hours with no response from Currys. Samsung have refused to help despite their engineer having come out and advised my fridge arrived broken & unsafe.

[Kate Maddison-Greenwell @kate_greenw]

@curryspcworld @SamsungHelpUK @BBCWatchdog how do I raise a complaint about the fact I have been left with a fridge I can’t use when it arrived with a defect which Samsung have checked and admitted but won’t give a date that it can be replaced?

[Kate Maddison-Greenwell @kate_greenw]

@SamsungHelpUK @curryspcworld you have left me with a massive problem. I can’t arrange a replacement coz u can’t tell me when. U won’t give a refund until fridge is collected & I can’t buy a new one until this one is collected. U don’t care at all & refuse 2 answer my q’s.