Katie Jenkinson

Guildhall School of Music and Drama graduate. Costume, film, television, theatre.

[Katie Jenkinson @katiejayyy]

@Etsy Still no resolution @Etsy in fact you closed another request without resolution bringing it to a total of 4. Should I even be surprised anymore

[Katie Jenkinson @katiejayyy]

@Etsy you have closed a THIRD support request with NO RESOLUTION after weeks of radio silence from your team despite my regular request for updates. Are you serious? Is this actually how you treat the makers who bring in your money?

[Katie Jenkinson @katiejayyy]

@Etsy their typical pattern of behavior is requesting information, recieving the information, ceasing to respond, then closing the case 2-3 weeks later with no explanation.

[Katie Jenkinson @katiejayyy]

@Etsy your team has closed all my requests for help without resolution after I provided the information requested.

[Katie Jenkinson @katiejayyy]

@Etsy I have, daily, and still no correspondence from your team.

[Katie Jenkinson @katiejayyy]

@Etsy 16 days ago a help request was created, 14 days since your support stopped responding. When will you resolve my issue?

[Katie Jenkinson @katiejayyy]

@Etsy I have done this multiple times over the past month wasting hours and hours of my time, have had 3 cases opened by various agents, two were closed with no resolution. this is why I came here and I receive the same generic nonsense.

[Katie Jenkinson @katiejayyy]

@Etsy your support staff's vague and untimely responses are frustrating, time wasting, and a security risk. There is nothing Human about your commerce site. I blast you publicly in the hopes that one day you will actually be accountable for this institutionalized behavior.

[Katie Jenkinson @katiejayyy]

@Etsy @dontforget789 LOLLLLLLLLLL this gets you literally no where. another generic, un-human response.

[Katie Jenkinson @katiejayyy]

@Etsy Many users report being stuck in unhelpful loops, receiving generic, pre-written responses to tickets, or finding their issues ignored and sometimes closed without a resolution.

This is my EXACT experience.

[Katie Jenkinson @katiejayyy]

@Etsy this is what the internet had to say: Etsy's customer service is frequently criticized for being poor due to a lack of accessible support channels, such as a phone number or live chat, and unresponsive or automated help systems that often fail to address specific problems.

[Katie Jenkinson @katiejayyy]

@Etsy your customer service is so shockingly bad I decided to google "why it Etsy customer support so sh!t".

[Katie Jenkinson @katiejayyy]

@Etsy I have spent countless hours, spoken to over 15 representatives, had 3 cases created and closed without my knowledge, handed over personal information and always end up with radio silence

[Katie Jenkinson @katiejayyy]

dear @Etsy how can you Keep Commerce Human when I cannot get a single human, humane response to my customer service concerns over the past month.

[Katie Jenkinson @katiejayyy]

@BBCBreaking Mother of FOUR. A dedicated mother whose loss of a child devastated her. Please correct your article in respect of her memory.

[Katie Jenkinson @katiejayyy]

@BBCBreaking please correct your article on LMP. She had 4 children, one of which she lost two years ago. She was NOT a mother of 3. Her children meant the world to her. Respect her memory. #suicideawareness

[Brian Chesky @bchesky]

People are booking Airbnbs in Ukraine they don’t intend to stay in just to help Hosts

[Katie Jenkinson @katiejayyy]

Excellent news!!!

[Airbnb Help @AirbnbHelp]

@katiejayyy We can confirm we are waiving all guest and Host fees on all bookings in Ukraine at this time.

[Katie Jenkinson @katiejayyy]

@Airbnb Can you confirm that you're waving ANY and ALL fees for bookings made IN #ukraine during the #RussianUkrainianWar so we can get $ to those in need

[Katie Jenkinson @katiejayyy]

@British_Airways I contacted you last week regarding our recent flight to LA and would like our issue resolved. We were advised reaching out on this platform was the quickest way to resolve the issue