Jagadeesh Katta

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[Jagadeesh Katta @katta_jagadeesh]

You are not alone in this scam. There are so many people who got fooled by @Flipkart .

I request that you stop wasting your time and proceed to file the case. I am also doing the same.

This @Flipkart should be banned from India - @jagograhakjago

There should be a single forum for raising complaints and for reaching out to the consumer court. Only then will @jagograhakjago understand how many people are actually suffering.

Individual complaints/issues will not impact anymore to this @Flipkart

@Flipkart @flipkartsupport @jagograhakjago @_Kalyan_K @Walmart @WalmartNews

[Jagadeesh Katta @katta_jagadeesh]

Hi @IndiaHaier ,

Would you be able to help me here as @flipkartsupport @Flipkart simply became a pro in this game

I would like to mention to you that I won't hesitate to put you as well in the case filing since the product is yours.

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier @jagograhakjago

[Jagadeesh Katta @katta_jagadeesh]

@flipkartsupport For your reference, and clear pattern of your game.

A consumer case is only the solution for this problem it looks like.

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier @jagograhakjago @Walmart @WalmartNews

[Jagadeesh Katta @katta_jagadeesh]

As I mentioned, I have now received an SMS from @Flipkart stating that the pickup has been cancelled, and I want to keep the product. This is stupidity.

@jagograhakjago Are they not following any consumer laws? What should the status be if the pickup is cancelled by the logistics team?

I just spoke to them and explained the return issue. They mentioned they'd be coming in the next few minutes and simply cancelled the pickup.

I request you, @flipkartsupport, to work with your logistics team and guide them to behave professionally. I am okay with waiting for the timeline to hand over the product whenever they come within the request window, but ask them not to take these stupid actions on their end anymore.

@Flipkart @flipkartsupport @IndiaHaier @_Kalyan_K @Walmart @WalmartNews

[Jagadeesh Katta @katta_jagadeesh]

Hi @Flipkart and @flipkartsupport

Thanks for placing the return request and scheduling the pickup.

My sincere request to you (@Flipkart @flipkartsupport) is that if you or the logistics (pickup team) have any concerns, please resolve them among yourselves and do not simply cancel the return request. I need to wait a few more days to place the return again and come to this stage. I am done playing this continuous game from my end.

I have already raised multiple returns (at least 6 times), which were cancelled at the time of pickup. As a customer, I have done everything on my end beyond what is required, yet I have waited 2 months and been harassed.

I hope this time it will be picked up and the return processed accordingly, without harassing me further. Please resolve any conflicts among yourselves without cancelling this return. @Flipkart @flipkartsupport @IndiaHaier

@Flipkart @flipkartsupport @IndiaHaier @Walmart @WalmartNews @_Kalyan_K

[Jagadeesh Katta @katta_jagadeesh]

@IndiaHaier @HaierAppliances Thank you very much for your continued support and looking forward to the resolution.

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier

[Jagadeesh Katta @katta_jagadeesh]

Thank you, @IndiaHaier, for reaching out to verify the details once more, but the discussion ended with working with @Flipkart to be accountable, since this is a damaged one.

Even I have reached out to @flipkartsupport, who are quietly sitting on the wall and watching customers suffer every day. As usual, they are looking into the issue and can get back to me any day in 365 days.
Nothing is happening. New resolution windows are being opened with every new support call, and queries are simply marked as resolved.

@flipkartsupport - How can you simply mark the issue as resolved when people are shouting like hell on social platforms for justice and resolution? During the support call, you mentioned there is an active investigation going on that is not visible to the customer on the application. Greatly framed the process, which is very easy to fool the customer. I have to appreciate your plan.

@_Kalyan_K @Walmart @WalmartNews @Flipkart @flipkartsupport

[Jagadeesh Katta @katta_jagadeesh]

@IndiaHaier Thank you so much for the acknowledgement. I should have bought the product directly from the store, like my Haier Washing Machine, but I made a mistake by buying it through @Flipkart.

I received a call from the service team, but unfortunately, they are expecting to install the product. However, it is damaged, and I need a solution, as your technician has already visited and provided the job sheet.

I request that you check and provide a resolution, as @flipkartsupport has already stopped responding to me regarding this issue. Who has the primary responsibility here?
You are 1000 times better than @flipkartsupport because you have made some progress towards my problem. I hope to get more support from you during this difficult time.

Looking forward to the resolution as soon as possible.

@Flipkart @flipkartsupport @Walmart @WalmartNews @_Kalyan_K - The whole of India is suffering, and watching your behaviour towards customers with millions of issues, escalations, and consumer complaints. You will not escape easily, and you will soon learn the lesson.

[Jagadeesh Katta @katta_jagadeesh]

@flipkartsupport @Walmart @WalmartNews Please have a look at how flipkart is trying to share these kind messages but no resolution for so many days.

@Flipkart
@flipkartsupport
@_Kalyan_K
@IndiaHaier

[Jagadeesh Katta @katta_jagadeesh]

Thank you for the update. I want to make it clear that you have never shown this level of care toward your customers, even after multiple complaints. I took time during my weekend to contact customer support and raised a new request. I will wait to see how your team resolves the issue that appears to have been caused on your end and allowed to persist.

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier

[Jagadeesh Katta @katta_jagadeesh]

@flipkartsupport It's been more than 24 hours and there is no communication from Flipkart, how do you expect customers to believe in your AI generated response and how long will you manage and fool the customers this way.

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier

[Jagadeesh Katta @katta_jagadeesh]

It's good to see you have not made any progress towards resolution, it's going to be 24 hours, I have not received any communication (mail/call) from Flipkart but you are continuously assuring me to wait for the communication and resolution. Is this a bot? I don't think this communication is from a human, definitely it's a bot or AI agent?

Is it another fraud hidden in your customer support process??

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier @jagograhakjago @nch1915

[Jagadeesh Katta @katta_jagadeesh]

Finally they have approved the return request after multiple rounds of investigation (Backend team, customer support and senior executive discussions), inspection with an authorised technician, multiple returns and continuous cancellation. They agreed to return and refund the process through an email but not completing the process for a couple of weeks. First they place a return request, approved and after 2 days just cancelled. I need to call back to ask for a return request and the same process keeps going on. Now the surprise is unfortunately I have lost the access to place return request due to the seller return policy,
what about the first return placed during the return window?

What about multiple returns accepted during the return window?

I lost the hope and confidence in the process and had to take the steps towards legal action. I am sure they are playing a great game behind to torture the customers mentally with this never ending actions. I suspect both the seller and Flipkart are playing their best to cheat customers like us.

@_Kalyan_K @Flipkart @flipkartsupport @IndiaHaier

[Jagadeesh Katta @katta_jagadeesh]

@_Kalyan_K @flipkartsupport @Flipkart @IndiaHaier

Dear CEO of Flipkart,

I would like to bring to your notice how exactly what is flipkart doing to their customers in reality.

[Jagadeesh Katta @katta_jagadeesh]

@Rajandubey121 @flipkartsupport @nch1915 A similar issue with me as well - https://t.co/m0QAcKiW04

@flipkartsupport @Flipkart @IndiaHaier

[Jagadeesh Katta @katta_jagadeesh]

@Mukesh9i @Flipkart @ASUSIndia @jagograhakjago @nch1915 https://t.co/m0QAcKiW04

[Jagadeesh Katta @katta_jagadeesh]

@Mukesh9i @Flipkart @ASUSIndia @jagograhakjago @nch1915 A similar situation is happening with me as well, a product’s authorized technician confirmed the defect and approved the return, but Flipkart keeps placing the return and then cancelling it without any consent.

[Jagadeesh Katta @katta_jagadeesh]

@a_arivendran @flipkartsupport @IndiaHaier You're right, @a_arivendran. I've seen how their process is flawed, making customers compromise for issues they're not responsible for, with endless back-and-forths and ignoring customer concerns.