HousingKate

Head of Housing for Trinity HA passionate leader of social housing, welfare rights and financial capability. Veterans advocate. All views are my own

[HousingKate @katybeth99]

@mrdanwalker That young man has not been ok for a long time. When I watched the wedding I said that he was in a dangerous situation then, and he is now isolated in another country with no support.

[Lara Oyedele #blacklivesmatter #ukhousing 🇵🇸 @LaraOyedele]

URGENT! Any electrician in #Bradford that'll fix a job today (Yes, today, Christmas day!) My tenant has had no electricity since Friday. @LandlordMetering insist an electrician needs to attend before they can reinstate the meter. Pls help. @wurbradford @AcornBradford @bcbradio

[HousingKate @katybeth99]

@LaraOyedele @wurbradford @AcornBradford @bcbradio Landlord metering are appalling! Will see if I know anyone though!

[HousingKate @katybeth99]

@TheStaggers @matthew_downie @crisis_uk Great article! The reality is that we could eradicate homelessness if it was made a cross party issue and taken out of the political arena, we have shown that. But the homeless don’t have a vote

[Housing Ombudsman @HousingOmbuds]

After the appalling death of Awaab Ishak, Housing Ombudsman Richard Blakeway wrote an open letter to social housing leaders setting out how they can drive change.

Following on from how to learn from our damp and mould report, he also looked at legal claims.

1/7 🧵 #ukhousing

[HousingKate @katybeth99]

@jo_simcox @mmeldrum71 @housingpaul @dithompson24 @chrisholloway75 Congratulations Jo! Well deserved x

[HousingKate @katybeth99]

@AmazonHelp Thanks Alexandra first time this has ever happened so I was taken aback by the computer says no and we can’t help! Will fill in the details for uou

[HousingKate @katybeth99]

Completely bizarre conversation with @amazon today who tell me that their managers are too involved with operations to be dealing with customers! #CustomerService #amazonhome

[HousingKate @katybeth99]

@AmazonHelp Technical issue apparently?

[HousingKate @katybeth99]

@AmazonHelp Hi Laura - yes it was the manager who told me no one could help and a refund could not be offered. I just wanted a replacement sending out, but I just got a standard reply each time and told no one could help. Not happy as I use Amazon a lot for home and work

[HousingKate @katybeth99]

@AmazonHelp As someone who deals with a customer focused business, the customer is at the heart of everything we do and if any of my staff said that to a customer, that would be a training issue. It’s all logged on your chat systems!

[HousingKate @katybeth99]

@AmazonHelp Now don’t know about you but it’s a bit of a waste of time when it was a sealed box and it’s your warehouse issue. Mistakes happen but I had to ask 3 times to be put through to a manager, a further 3 to be told everyone else was busy with strategy not customers

[HousingKate @katybeth99]

@AmazonHelp Of course! Small item due to be delivered today (less than £13 in value) along with bigger order ~order all arrives apart from this one, just an empty box! Apparently it can’t have happened because you have an end to end process so it’s down to the customer to report as theft

[HousingKate @katybeth99]

@DrJessTaylor Lots of work going on around this with homelessness services embedding trauma informed practices/ACES work and debt work. Happy to discuss further

[HousingKate @katybeth99]

@N07Aitchison Check out the village medical centre in Manchester, specifically provides dental services to homeless populations (not just street homeless but temp accommodation)

[HousingKate @katybeth99]

@TPEassist Jack you are a star! This is @TPExpressTrains is one of my favourite rail companies - service is second to none

[HousingKate @katybeth99]

@TPEassist can someone clarify if the 532 is indeed stopping at Barnetby in the morning? Trainline thinks not you think you are!

[HousingKate @katybeth99]

@FlanneryNeil @marionfrances @BBCNews Sadly not a handful, 2 women a week die on average at the hands of their abuser in cases of domestic violence. That’s before you get to any other crime/

[HousingKate @katybeth99]

@jo_simcox @ScrutinySteve Looking forward to the round table next week!

[Pee-wee Herman @peeweeherman]

🤍 🐑 Oh my heart, Australian sheep farmer @guyrajack made this loving tribute to his aunt. He couldn't make her funeral so he made a giant heart **with his sheep** so she could see it from heaven.