Chris Rand

Trainer & Consultant with Group Elite, world leader in contact center consulting, workforce optimization & solutions.

[Chris Rand @KB0QQW]

Friendly reminder from the https://t.co/kHTyUkg9ir...

Wildlife loves the dark night skies of the Northwoods of Wisconsin too...

Don't create an opportunity for them to crash your observing session

Hey KitKat - found some of your missing bars....

#46NorthAstronomy #kitkat

[Chris Rand @KB0QQW]

@weau pea size hail with some as large as quarters (1inch) or maybe even golf balls.

Also seeing lots of cloud movement south of Prairie Park (53 & 94).

[Chris Rand @KB0QQW]

@CISAgov encountered an interesting instruction in a new device (GDV835 camera) manual today...

To charge the battery you need to plug it into your computer's USB port...

This violates one of the key principals of computer safety... Don't plug unknown stuff into your computer.

[Chris Rand @KB0QQW]

KPIs are great tools when used appropriately...

Here's a prescription for success from the @GroupEliteComm "The Doctor is In" session at @Verint #engage23...

https://t.co/WzsNUtnERe

[Chris Rand @KB0QQW]

@brettwatermantv @DnAngel37 Can you please let us know the model of the @wacom tablet?

[Chris Rand @KB0QQW]

@COStateFire Thanks to the dispatchers who are truly the #firstFirstResponders!

They are the calm voices on the other side of the phones and radios 24/7/365.

[Colorado Division of Fire Prevention & Control @COStateFire]

💛 April 9th through the 15th 💛
National Public Safety Telecommunications Week

Dispatchers are the true first responders who manage EVERY single emergency situation.

We are grateful for you this week & every week 💛

[Chris Rand @KB0QQW]

For my #wfm friends ...

#SpanofControl isn't just for emergency services...

Take a look at some ideas on how to use it to benefit your contact center as well!

[Group Elite @GroupEliteComm]

Attention Workforce Management professionals! 📣

Are you struggling to staff the perfect WFM team? Look no further! Our latest post, "Span of Control: Staffing the Perfect WFM Team," from Chris offers expert insights and tips for optimizing your team.

https://t.co/eM4duMXqdQ

[Chris Rand @KB0QQW]

@jeffcom911co Congratulations to the great @jeffcom911co team!

Thank you for a great FIVE YEARS and many more to come.

[Chris Rand @KB0QQW]

@SarahFawcett15 @LetsOKdo @theradxa @IloveRockchip Looking forward to the Rock 5a for the students of the @IAASorg to integrate into their projects.

[Chris Rand @KB0QQW]

@SarahFawcett15 @LetsOKdo still looking for the Rock 4se POE HAT on the https://t.co/IWPScP4QIx site...

Any updates on availability?

I don't want to pay $50 for shipping from China when I can support a great retailer like @LetsOKdo

[Chris Rand @KB0QQW]

@SarahFawcett15 @LetsOKdo 16gb #Rock5b? Can't wait to get one for the #RockGarden in the server cabinet.

@SarahFawcett15 sign me up for one!

[Chris Rand @KB0QQW]

Looking forward to @Verint #Engage23 in Vegas!

We've all head that "what happens in Vegas, stays in Vegas"...

But...

Engage23 breaks the mold! Lots of great opportunities to learn and network with other Verint users...

[Group Elite @GroupEliteComm]

Are you attending @Verint Engage this year? It's time to ask the boss and plan your travel! Verint Engage - Learn More https://t.co/OQrfu141Zw

[Chris Rand @KB0QQW]

#BackOffice #WFM doesn't have to be a struggle. Take a look at one way to make it a little bit less painful.

@GroupEliteComm can help!

[Group Elite @GroupEliteComm]

Are you assigning more and more mandatory overtime to overcome your back office challenges? Dylan shares how we helped an #insurance company impact their #backoffice team by deploying @Verint Desktop Process Analytics (#DPA)

TIP: the solution was NOT people or #overtime

[Chris Rand @KB0QQW]

@SpaceX Great to see more internet infrastructure for the underserved areas however...

@elonmusk how are you working to reduce the impact on #Astrophotography & #astronomy ?

[Chris Rand @KB0QQW]

@McDonalds @McDonalds you could clean up a few of your restaurants that are poorly run here in Colorado by crappy franchises...

[Chris Rand @KB0QQW]

@ianhunter @rpilocator @adafruit 500 error is usually a server error if I recall correctly. Basically the server is overloaded and can't respond.

Not sure what to suggest other than to keep trying.

[Chris Rand @KB0QQW]

@janus303 @rpilocator @janus303 direct message me, I have a potential solution for you.

[Chris Rand @KB0QQW]

@ianhunter @rpilocator @adafruit You may want to set default payment methods as well. That seems to help as it pulls that info from your account and pushes you thru the process faster.

[Chris Rand @KB0QQW]

@RooftopFantasy @rpilocator There are several ebay listings for a vendor in China that's selling bulk lots of the RPi 4s for like 3x to 5x MSRP.