@ktata@AmericanAir You’d think with all those MBAs they’d figure it out. It’s been demonstrated that customer acquisition is more expensive than customer retention
Looks like @AmericanAir is really trying to piss off its loyal customers. I'm a Gold member with over a million miles, and now if I book a Basic Economy ticket not only do I not earn miles, but I have to pay for a seat assignment, which used to be free... Thank you AA!
@AmericanAir you have a funny way of showing appreciation, @AmericanAir... BTW, are you that desperate for cash that you have to charge $7 extra for a seat assignment for a basic econ fare?