@PLDT_Cares Requesting FF on request #36804673 as no resolution was made upon visit of onsite contractor. Per contractor, there is no problem onsite & problem is w/ the PLDT connection itself. Multiple fibr users in our area is experiencing this. Check backroom connection ASAP.
@PLDT_Cares Hi Mark, there was a field technician who visited us already & their assessment is that it is not a field (modem & PLDT post line in our area) is the problem. It is a backend problem. It is the connection itself that has the problem