Katherine Diggs

[Katherine Diggs @kdiggsy27]

Common sense…stop booking flights, say no one can fly because we have no staff or overworked because we don’t pay our staff whatever, get caught up, reimburse your customers and at the very least FIND THEIR BAGS! @unitedairlines

[Katherine Diggs @kdiggsy27]

@unitedairlines not only cancelled our flight with no answers, re-book, voucher etc. told do not worry my bags would go to my destination to which we got home by @southwestairlines with no delay!! Well my bags gone! Not at my final destination and shocker..no HELP!! LOST!?!?

[Katherine Diggs @kdiggsy27]

@united Still no answer??????

[Katherine Diggs @kdiggsy27]

Can someone shed some truth on flight delays from @unitedairlines thousands stranded at Chicago with no hotels, no vouchers, no explanation, and told to get in line!!!!!! It’s disgusting! Closed shops, no food, elderly left sitting in wheelchairs! Kids sleeping on the ground!

[Katherine Diggs @kdiggsy27]

@Bansheerobao1 @UnitedAirlines That truly sucks!!!

[Katherine Diggs @kdiggsy27]

@united I have! No answers! Hold, been on hold with 1-800 for HOURS!!!!

[Katherine Diggs @kdiggsy27]

@Bansheerobao1 @UnitedAirlines I get that…seriously. I hate people rude without perspective. I’m just wanting to know where my bags are?? Why no vouchers or plans to re book etc?? No one telling travelers things. I think most would be way more calm with just some facts, knowledge. Instead confusion & chaos

[Katherine Diggs @kdiggsy27]

@Bansheerobao1 @UnitedAirlines Yes I do work and have a home etc… my work requires me to have a huge skill set, foundational knowledge of basic protocol in which NO ONE, not one staff could answer as to why? Where can we go, when and where are my checked bags??? Where’s good old fashion customer service?

[Katherine Diggs @kdiggsy27]

@Bansheerobao1 @UnitedAirlines I’m not even mad. I feel awful for the kids, old, and young deaf girl alone with no staff in sight. And told this morning my bags en route to my final destination to get there and told they aren’t there but hey you can call our 1-800 number and be on hold for four hours!?

[Katherine Diggs @kdiggsy27]

@USACitizenNews @united Oh yes! We saw them chunking golf bags last night @O’Hare!!

[Katherine Diggs @kdiggsy27]

@USACitizenNews @united Exactly!!! Meanwhile still booking!
We got home w SW no problems, had already checked bags with our flight @united cancelled and told they’d go to our original final destination….NOPE! And maybe 6-8 United crew in Houston helping thousands!!! No answers, no bags!!!!

[Katherine Diggs @kdiggsy27]

@ClarkPurell @UnitedAirlines Yep! Complete nightmare! Should have paused new booking to play catch up! A guy in Chicago was willing to work for FREE just to get people home…but no pilot to fly supposedly…no vouchers, no hotels, but they handed out a couple rice crispy treats!! Agents all left!

[Katherine Diggs @kdiggsy27]

@karendrucker @UnitedAirlines @united Poor thing! Hope she’s home safe! Now no one knows where my “checked bags” are?? We were told DO NOT go to baggage claim…and no answers! @unitedairlines HELP!!!!!!!

[Katherine Diggs @kdiggsy27]

@karendrucker @UnitedAirlines @united Same…agents left with no assistance, no voucher, no hotel, no re-booking, zero accommodations. People sitting in wheelchairs, elderly, non-English speakers & hearing impaired!!! Completely disgusted @unitedairlines

[Katherine Diggs @kdiggsy27]

@kevin_from_216 @waterfrontray @UnitedAirlines @ScottKirby @O @BWI_Airport @SouthwestAir Yep! No issues with southwest getting us home but zero answers on my checked bags by @unitedairlines original flight that THEY CANCELED! No voucher, no hotel, no HELP!

[Katherine Diggs @kdiggsy27]

Ended up booking through southwest & ZERO delays or issues…odd that #unitedAIRLINES Blaming FAA but all other airlines ok?? Also where are my checked bags y’all told me they’d be going to my final destination??!!! @unitedairlines Houston says zero staff??? Again ZERO HELP‼️

[Katherine Diggs @kdiggsy27]

@waterfrontray @UnitedAirlines @scottkirby @ Unitedairlines this is untrue! Take ownership of YOUR BS airline staff not knowing anything!!! No answers, no vouchers, no plans for elderly, handicapped, children….hearing impaired woman crying with no one…no one helping!!! @O’Hare United terrible!!! Incompetent

[Katherine Diggs @kdiggsy27]

@GMoneylove72 @UnitedAirlines @PeteButtigieg @POTUS @united Complete nightmare! No one offered assistance, translation, people left to fend for themselves, try to come up with solutions etc..