NEW: The @Marlins hired Kim Ng to oversee baseball operations.
Ng is now the highest-ranking woman in baseball operations among MLB’s teams and is believed to be the 1st woman hired to a GM position by a pro men’s team in North America. via @HeraldSports https://t.co/QaVQfMb7ho
On putting strategy into storytelling: “Remember, we are designing the emotional change that we want people to experience.” #confab2019#ContentStrategy
"You have to understand your customers’ experiences and ask yourself how they feel, but don’t ask your customer to tell you the solution." The Designer Who Changed Airbnb's Entire Strategy via @forbes https://t.co/0sktArSYH8
@SamCholke hey there! can you help settle an argument for me? a friend was reading your article about the south shore golf course and said he didn't think it was "mostly African American golfers" at the two current courses - any data on that? ty!